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“anniversary celebrations” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #5 of 172 Hotels in Melbourne
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3,553 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 20, 2012

My husband, children (in another room) and I spent a lovely night at the Sofitel in Melbourne. The valet parking and reception staff were delightful from the onset. As ACCOR club members we were presented with amazing ganache chocolates on arrival and cocktail vouchers from the bar. This we were not expecting. Our luxury room had beautiful views of both the city and the bay from the 42nd floor. The bed was super comfy and all the amenities were lovely. The bar staff in no. 35 were also very attentive. Thank you Soffitel for a lovely pre.xmas stay.

Room Tip: The luxury room with two window views and the classic room with one view were absolutely beautiful
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed December 19, 2012

After booking The Sofitel for my friend and my 21st Birthday we were extremely excited to stay after hearing so many good things about the hotel. I would say that my expectations were meet well and beyond what i was hoping for. On arrival we were greeted with a warm welcome that made us feel very comfortable and both were wished a happy birthday that made it even more personal, we were given home-made choccolates and a free drink in their bar each (for four of us) very unexpected and plesant suprise! Our rooms on the 48th level were spectacular and so roomy! The views were amazing and if the complimanary drinks and chocolates weren't enough we had a complimantary bottle of bubbly in our room as well. I felt like I was melting into the bed, so amazing! The staff were extremly freindly and welcoming and were always happy to help out. They were also very proffesional but easy going that made you feel comfortable. There is so many good things to say about this hotel. By far this is the best hotel I've ever stayed at in Melbourne. Thank you for your sensational service!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, December 20, 2012
Thank you for taking the time to write such a lovely and thorough review of your recent stay.

It is wonderful to know that we met your expectations across many levels.

I was very pleased to learn that you found all our team at the Sofitel Melbourne on Collins to be friendly and welcoming. I will ensure your kind words are shared with everyone.
We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
1 review
5 of 5 stars Reviewed December 19, 2012


Great Service from all staff - from checking in through to picking up our car from the valet service.
Sensational Views of Melbourne city and out to the bay and impeccable service at the lounge and bar.
Will make sure we come back very soon.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

This was our first say at a Sofitel Hotel and from the time we arrived to when we departed we were treated like Royalty.We can't give enough praise to the staff,everyone was so pleasant and helpful.Our room on level 49 was extremely comfortable and the view fantastic and we were entitled to Club Sofitel benefits which made our stay even that more enjoyable.
The central location of the hotel makes it easy to access the shopping areas,China town, Federation Square and the trams to other parts of the city. What a wonderful city and amazing hotel. We will be back.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, December 20, 2012
Thank you for telling us about your experience at the Sofitel Melbourne on Collins.

I was delighted to read that you enjoyed your stay and our facilities.

I am very glad to hear that our staff were pleasant and helpful.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#5 Luxury Hotel in Melbourne
#5 Family Hotel in Melbourne
#11 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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