I always read the bad reviews first, don't you? Get them out of the way! If I believed them, I would be in a 2 star chocolate on brown hotel unable to find my room due to poor lighting and incompetent colour design, with paper-thin walls - listening to other people's TVs and conversations - in a small room where "horror of horrors" the shower is in the bath! Well the last bit is true, but so what? Some people want to take their homes on holiday with them. It's a hotel for God's sake! And a good one. I see it's rated by trip advisor reviewers as the second best hotel in Melbourne. I doubt that but it's pretty good. It occupies the ground and first floors of a skyscraper and then floors 35 to 50. The ground incorporates a shopping mall and a private covered road from Collins street to a spacious entrance where the "hats" work from. Up an escalator to reception and extensive ballroom and conference facilities. There is a separate "lift" lobby direct from the street level so once you have your room you never need to pass the reception again! The rooms occupy the top of the building. Starting at 35 where the bar and restaurants are and going up to 50. There are 6 public lifts (mr or mrs 2 star didn't tell you that!) so I never had a long wait to go up or down. This hotel section of the building is "atrium" style. From all floors the corridors look down on the bar of level 35. Some have noted that noise levels can be annoying in an atrium and if this worries you, find another hotel. It was very low and occasional and no bother to me. All rooms have a stunning view of some aspect of Melbourne. I was in room 4823. King bed. Stylish decor. Windows with blinds and wooden shutters. Flat screen HD TV fully visible from everywhere in the room and moveable (see baseless comments from some reviewers). Bose speaker system with iPhone/pod charger. Unfortunately, Apple have changed the charger shape on the iPhone 5 so those with new phones must use their wire and plug! Clever lighting system with a bedside panel for turning everything on and off and an automatic soft light comes on in the bathroom as you enter. Full, fridge, bar, snacks, bathrobes, iron, kettle, coffee maker, safe etc.
Bathroom is a bit small but everything you need.
By some quirk of fate, the room rate I paid through booking.com included access to the Club Sofitel breakfast lounge. Very nice. I stayed 2 nights and on the first morning I went to the 35 restaurant for breakfast. I was told that no tables were available and I should return later. No mention of Club lounge! Second morning they sent me straight to my luxury area!! I had to make do with the McDonald's opposite on morning 1!!
So my reason for withholding the fifth star is mostly service. While I don't agree with other reviewers that all staff are arrogant, there is a certain lack of any 5 star panache about their work. My check in clerk was delightful though, gave me a box of chocolates to take to my room, checked me in 2 hours early and invited me for a cocktail in the bar. I presented my invite and got my drink but she never showed up!!
I wanted a coffee while my room was being made up at 3 pm. But I was refused entry on reception level due to "high tea" being fully booked. I was sent to the bar on 35 which was roped off! A waitress eventually saw me and let me in for a 6 dollar flat white!
The hotel doesn't believe in "signposts". Floor 35 was often the site of guests scratching their heads wondering where breakfast was. Not a hint of any directions. You must walk around the tower until you find it and hope that you've taken the shortest route! There are quite a lot of steps to breakfast - it's on a kind of lower sub- division of floor 35! If you are not a good walker, you need to ask if there's any lift access. I didn't see any!
So, a comfortable (very expensive) hotel - no free Internet or WI-FI - but every facility that you're prepared to pay for! Service OK but nowhere near the standard you would expect in say Hong Kong or Bangkok at a luxury hotel. That's why it can't get a 5 from me. Ultimately it's a very good French chain hotel but the Shangri La or the Mandarin Oriental, it's not! They have a Mercure just round the corner for my budget level - but it was full!!
PS there was a concerning review by another about fire escape systems. When an alarm went off during their stay, there were (according to them) no staff helping guests to descend the many stairways or give instructions. This concern was never addressed by the management in any reply that I saw and yet it is a very important concern.
- Also Known As:
- Sofitel Melbourne On Collins Hotel
- Sofitel Melbourne On Collins Hotel Melbourne
- Accor Melbourne On Collins
- Sofitel Melbourne
- Melbourne Sofitel
- Official Description (provided by the hotel):
- Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more less
- Reservation Options:
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