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“Great service for breakfast, room and atrium bar” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
5.0 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #5 of 171 Hotels in Melbourne
Perth, Australia
1 review
“Great service for breakfast, room and atrium bar”
5 of 5 stars Reviewed October 15, 2012

We had a great holiday in Melbourne. The standard of service in the Hotel had improved tremendously from last time we stayed. Genuine consideration was given to us at all stages of our stay in the Hotel whether that was at breakfast, during th day with room service or for last drinks at the Atrium bar at night. Will definately stay again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,596 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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Barcelona, Spain
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 15, 2012

We spent a night at the Sofitel whilst in Melbourne over the weekend. I felt special from the moment we arrived. The porter knew my name and the receptionist was all smiles and efficient. We upgraded to a corner room. Everything about the room was fabulous, it was large, it had fantastic views, the bed was so comfy and the bathroom was large. Decor is tasteful and not overdone. I would thoroughly recommend staying at this hotel. We woke up to see 8 hot air balloons outside our window. We had such a great time.

Room Tip: Go for the the corner room on the 46th and I can guarantee you will not be disappointed.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, October 15, 2012
Thank you for taking the time to write such a lovely review of your recent stay.

It is wonderful to know that we met your expectations across many levels.

Your positive words are much appreciated by everyone here.

We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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Traralgon, Australia
1 review
5 of 5 stars Reviewed October 15, 2012

Loved our overnight stay. Staff always courteous and helpful. Comfortable bed, only thought is that doona would have been too hot in summer, though there may have been a lighter blanket in the wardrobe area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed October 12, 2012

The service is excellent. The room is very clean with high end technology and ambient lighting modes. The location is fantastic and all amenities is excellent. They have one of the best restaurant in Melbourne, The No. 35.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bendigo
1 review
3 of 5 stars Reviewed October 11, 2012

Our room stank of cigarette smoke and we all left with a cough. Be sure you ask for non smoking, we weren't givent he option in our online booking. The cot wasn't in our room and took a good while to be delivered but apart from that the view was wonderful and the food unsurpassed.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, October 15, 2012
Thank you for telling us about your experience at the Sofitel Melbourne on Collins.

We regret you were allocated a room that allows smoking, and we sincerely apologise for any inconvenience this may have caused.

Once again, thank you for bringing this to our attention.

We sincerely hope we have the opportunity to welcome you back in the not too distant future.
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melbourne
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 10, 2012

I stayed a night with my wife last week in this hotel. We stayed on the 41st floor with fantastic view over the treasury garden, yarra river, Rod Laver arena etc... The bed was extremely comfortable, the shower room is great. There is a TV in the bath room as well. The light in the bath room turn on automatically when you walk in, very convenient. We tried the message chair in the gym and was fantastic. We walked and relaxed in the treasury garden which is just around the corner. The reception and valet parking services was great as well. A highly recommended hotel for lesiure or business. If you choose the off-peak day/season, the price is good too. I am looking forward to go back again.

Room Tip: Higher floor have better view.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, October 15, 2012
Thank you for telling us about your experience at the Sofitel Melbourne on Collins.

I was delighted to read that you enjoyed your stay and our facilities.

We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2012

My partner suprised me with a night here after having discovered the Atrium Bar years ago, which we love! Soooo cosy and intimate!
The room was spacious and the view!! ..... one of the best i have seen in Melbourne. From the 48th floor we could see everything! Everything was clean, and the bed....oh my the bed ..... good luck getting out of it to check out. I havent stopped dreaming of that bed since i left :)
One let down was the table we were seated on at No.35 restaurant. We sat under very bright lighting and did not get to enjoy the view from the windows. The food though, was delicious.
The chocolate ganache on the dessert menu was the best thing i have ever tasted! :)
Another major let down was breakfast in the club lounge. From the moment we stepped in it went from bad to worse. The service was non existent and we waited for coffee that never arrived. It had so much potential as i thought it was a cute little set up, again with more great views! A very disappointing end to a great stay.
Overall, i would defintely come back, but would opt to have breakfast elsewhere. :)

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Family Hotel in Melbourne
#5 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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