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“Great location in business district” 5 of 5 stars
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
4.5 of 5 Hotel   |   25 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Early Booking
Ranked #8 of 171 Hotels in Melbourne
Certificate of Excellence 2014
London
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
68 helpful votes 68 helpful votes
“Great location in business district”
5 of 5 stars Reviewed February 4, 2012

This is a good hotel, and is at the level of what you would expect of a Sofitel. However, breakfast is expensive and not worth the expense. The room was large and well equipped, nothing to complain about but also nothing to rave about.

Room Tip: High floor for good views
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
SYDNEY
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 1, 2012

An ordinary, business class hotel. Nothing more, nothing less.
In need of a refurbishment. The location is great, at least it allows one to escape the confines of the hotel in search of Melbourne's fabulous eateries. The views out to the sea from the upper rooms is a tonic.
Look elsewhere.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 1, 2012

This is 5 star, from the service to the breakfast, restaurant, location, rooms.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 31, 2012

We recently returned from a trip to Europe and the middle East and stayed in many different Hotels, and comparing hotels arround the world The Soffitel in Melbourne should not be calling itself a five star hotel from the point of veiw of price, service, and facilities. The facilities in the room are average, in particular they have tried to be "tricky" with technology by providing a touch screen device beside the bed to controll lights and TV. This is impracticlal as it is "wired" and cannot be moved from the bed side, as well as presuposes everyone has perfect eyesight. The same goes for the light switches designed to drive you mad. Our room was not "turned down" for the evening and the cliamte control was difficult to use and ours did not turn off. What five star hotel does NOT have a swimming pool? The lobby bar appears to be never open. All in all the price is exorbitant for what you get.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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SofitelMelb, Hotel Manager at Sofitel Melbourne on Collins, responded to this review, February 1, 2012
Thank you for your feedback regarding your recent stay with us.

We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your stay with us.

Again, thank you for taking time to advise us where we can improve our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#7 Family Hotel in Melbourne
#8 Luxury Hotel in Melbourne
#13 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Melbourne on Collins 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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