This Hotel In its day would have been something truly special but it is tired and let down by multiple small things.
I found all staff to be polite and professional, I was originally checked in to the wrong room but this was solved immediately and i was given a complimentary upgrade which was appreciated.
Room service food was good and while the presentation of the Club sandwich was not the best the sandwich itself was one of the best i have had.
So what lets this hotel down? Well its little things:
The layer of dust on the baby grand piano
Bed side lamps having to different types of globes one giving a bright white the other a soft white
The Safe in the Room not working
Tv remote not working properly and TV having to be turned on and off manually
One side of the bed firm and supportive the other no support
All the menu's in the room being upside down (bizarre)
Room Service Breakfast arriving 15 min after the window delivery time
None of these things on their own is a big deal but combined they all make a difference.
If you stay at this hotel it will be fine and if you love the old grand design this place is probably for you. However for location ion and cost i would choose the Holiday Inn down the road.