I stayed in this hotel in December 2012 for 4 nights with my husband, and expected a lovely boutique hotel, but were disappointed with how the room appeared dated compared to the photos we had seen online. The room we were allocated was really small and appeared dated in appearance. We were upgraded to an executive room, but this also had a few problems. The shower water kept running hot and cold constantly, there was no extractor in the bathroom which meant it got really damp, and the shower didn't have much power at all. The mattress was really soft resulting in my husband and I having backache which affected our trip. The lights didn't function when the master switch was on and finally the housekeeping service was not great. The room barely looked clean after the room had been serviced. The bathroom wasn't clean at all. Compared to other hotels we stayed at during our travels around Australia, this hotel was the most disappointing. Location is good, but if visiting Melbourne for a short time, a hotel nearer to Flinders St Station would probably be better.
Executive rooms are bigger
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 14, 2013
Thank you for providing feedback about your recent stay at the Vibe Savoy Hotel. I was disappointed to hear you did not enjoy your stay and I extend my apology to you and your husband. I will follow up your concerns with the hotel team to ensure all these areas are addressed immediately. If you wish to discuss your stay in person, please feel free to contact me at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.