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““Nice hotel, perfect location,great Service"” 4 of 5 stars
Review of Vibe Savoy Hotel Melbourne

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Vibe Savoy Hotel Melbourne
4.5 of 5 Hotel   |   630 Little Collins St., Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #57 of 171 Hotels in Melbourne
Auckland, New Zealand
1 review
““Nice hotel, perfect location,great Service"”
4 of 5 stars Reviewed January 12, 2013

Stayed during the new years eve. The room was very comfortable and the bed a pleasure to sleep in. The staff are all courteous and friendly although checking in took forever as there was queue of people waiting in front of us as someone was arguing on authorisation on Credit Card!!!! felt sorry for the poor Indian girl who was getting abused by the guest and she passed through all those swearing with a smile.
She checked us in and was so delightful after all she went through!!!
Was disappointed with the room view and the same girl offered us another room with polite and helpful manner.
Concierge was so helpful.
We enjoyed our stay and will certainly come back.
Wi-fi is too expensive!!Food is good but may be depends on the chef's mood!!!

Room Tip: Ask for a higher floor with view.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this review, January 13, 2013
Thank you for your feedback from your recent stay at the Vibe Savoy Hotel. We are pleased you enjoyed the comfort of the rooms and the service provided to you was good. We look forward to being able to accommodation you again soon.
Kind Regards
Brett Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,325 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Gympie, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 10, 2013

I stayed for several nights and found the location of this hotel to be very good. Very handy having the shops across the street. The rooms are old but fairly clean. Although, I did have a problem with the towels one day. The walls are thin and I did find that you could hear the people talking in the next room. I found the meals to be good one day and not so good the next day.Staff were friendly and the check in and out service fast and efficient.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this review, January 13, 2013
Thank you for taking time to provide feedback about your recent stay at the Vibe Savoy Hotel. I have passed on your comments about the varying quality of food service you received to the Hotel Chef and will be meeting with the Housekeeping Department today to discuss the non replacement of your towels during your stay.
I trust you enjoyed your overall experience at the hotel and we look forward to welcoming you back soon.
Kind Regards
Brett Walker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2013

After what was a very long & hot train journey from Sydney to Melbourne (12hours, no air con, lots of unscheduled stops) with my 5-year old daughter on one of the hottest days so far in 2013, we just couldnt go any further, which meant home (another 2hours away) was out of the question, but a close-to-train station hotel that was comfy and had air con was desperately needed!
What we got at Vibe Savoy in Melbourne was that and so much more than we had expected!
From the moment I called Vibe Savoy and made the small walk across the road from the train station to the time we left the next day we received amazing service from each staff member we encountered, the room we booked was upgarded for us to ensure we had plenty of space and comfort (and it was delightful and obviously very comfy as it was the first time my daughter has slept in till 9am in years!), a late dinner order was not a problem, the value for money was terrific and seeing I was struggling with 2 large bags and a very tired 5-year old doors were opened & bags carried for me from staff - they were brilliant!
The staff and the stay at Vibe Savoy saved the day - thankyou!
I am now looking forward to tagging on an overnight stay after each train journey

Room Tip: the sixth floor was perfect! not a sound from either inside or out!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this review, January 9, 2013
Thank you for providing some great feedback about your recent stay at the Vibe Savoy Hotel. I was very pleased the entire experience for you and your family was delightful and we too look forward to being able to welcome you back on your next journey thru Melbourne.
Kind Regards
Brett Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sollentuna, Sweden
Top Contributor
122 reviews 122 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed January 7, 2013

The name Savoy promise much more than you get. This is an average business hotel with rooms that could use a face lift adn staff that could be less arrogant. I have stayed several times here but I have now stayed last time, just isn't worth the money.

Room Tip: Make sure you don't a room towards any of the two streets. Quite nosy late into the night
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  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this review, January 8, 2013
Thank you for providing feedback about your stay at the Vibe Savoy Hotel. I was disappointed you did not appear to enjoy your stay on this occassion, and I apologise if the room allocated to you was noisy.
I would be happy to discuss your feedback in more detail if you would like to contact me at the hotel, as we would certainly like to win back your loyality and have you continue to stay with us.
I look forward to the opportunity to talk to you.
Kind Regards
Brett Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013

We booked into the Vibe Savoy, New Years Day. Checking in was smooth and our room was great. However we did mention to staff the mattress was uncomfortable the first night, no problems we were upgraded the next day and slept very well the next three nights. Location was excellent! As mentioned by many the Hotel is across the road from the Southern Cross Station. Not only do you have a choice of trains and busses, but trams also. Skybus to the airport is located in the station building. We were walking distance to Docklands, Etihad Stadium numerous food outlets and the list goes on. So refreshing to step into the Vibe Savoy after a day of shopping or sight seeing, you are greeted by the friendly staff and your room is so inviting. Staff are to be commended on a job well done.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this review, January 8, 2013
Thank you for taking time to provide some great feedback about your recent stay at the Vibe Savoy Hotel. I have personally passed on your praise to the team, which they where thrilled to hear.
We look forward to hearing from you when you are next requiring accommodation in Melbourne.
Kind Regards
Brett Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 4, 2013

Stayed in a twin room with a friend. The location is fabulous - right across from Southern Cross station, so no lugging bags around.

We stayed here because of the great value for money, compared to other hotels that were looked at. The rooms were large, nicely presented and clean. The service of the staff at the desk and at breakfast was very helpful and friendly.

Breakfast had a range of hot and cold foods, cereals, toasts etc. The hot chocolate was delicious.

The only downside was that the room didn't have an outside view - rooms looked into the centre space which was open and light-filled. But this wasn't a problem at all. The curtains were so great we could barely wake up in the morning!

Will definitely stay again when in the city.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this review, January 8, 2013
It was good to hear you enjoyed your stay at the Vibe Savoy Hotel. We do offer very competitive prices for what is a great product and we do appreciate your feedback about your recent stay.
We look forward to seeing you again soon.
Kind Regards
Brett Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed January 4, 2013

Stay here if you like to sleep on dirty sheets that someone else has slept on. The bedding wasn't changed in our room, although the beds were made. There were multiple black hairs on the sheets and in the bath tub. It was absolutely gross. We called the reception and were moved to another room, which also had hair on the sheets. The third room was ok.

The staff was apologetic and gave us complimentary breakfast tickets, which was useless since we were leaving before the restaurant opens up in the morning. “No problem,” they said, “we’ll have boxed breakfast and sent it to your room at 5:30 am in the morning.” Guess what: they never did!

If arriving by car at this hotel, it is unclear where to park. We had to circle around the hotel and ended up leaving the car in front of the entrance to go and check in. Lack of signage, porters, or doormen makes it confusing and unwelcoming. Valet parking is $30 a day. The hotel runs a very lean operation with very limited stuff (1-2 people at reception and a concierge who does everything else, from tour recommendations to carrying bags to parking cars).

We booked this hotel because we though Savoy was a reputable brand. I no longer think so.

Room Tip: Book another hotel
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vhsm, Manager at Vibe Savoy Hotel Melbourne, responded to this review, January 10, 2013
Thank you for providing feedback about your recent stay at the Vibe Savoy Hotel. Allow me to personally apologise for the experience you had at the hotel, and assure you this is not a true reflection of our service standards and quality of cleaning. I have addressed your concerns with the relevant hotel departments at this month team meeting, which will allow us to ensure we provide service excellence in all areas of our business moving forward.
If you would like to discuss your stay with me in more detail, please feel free to contact me at the hotel.
Kind Regards
Brett Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vibe Savoy Hotel Melbourne

Address: 630 Little Collins St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#35 Family Hotel in Melbourne
#40 Romantic Hotel in Melbourne
#40 Luxury Hotel in Melbourne
#44 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Vibe Savoy Hotel Melbourne 4.5*
Number of rooms: 162
Reservation Options:
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Also Known As:
Vibe Savoy Melbourne
Hotel Vibe Savoy

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