I wish to express my delight and gratitude to the staff at the Vibe Savoy on Sunday 17th and Monday the 18th April.
Myself and my cousin travelled to Melbourne on Sunday Morning at 6.00 am from Albury to attend Supafest. We had attended a family function the night before and were extremely exhausted when we arrived at 10.30 am. Although we were unable to check in we used the facilities to freshen up and pre-checked in our luggage.
When we arrived back at the motel at around 9.30 pm we were greeted with a smile and a complimentary magazine and were told our bags were in our room.
When we got to our room our bags weren’t there so I called reception to be greeted with “Hello Miss McLeod, are you looking for your bags as they are on their way up and we apologise for any inconvenience” I was gob smacked, I was spoken to by name and they knew exactly why I was calling and had already had it all sorted out for me, less that 5 mins later our bags were carried in the door.
The team were organised, friendly and attended to our every need. I have not had a better experience at a motel in my life and will be telling everyone of this one.
They should be very proud of your wonderful staff as they have proven why they were hired in the first place.
The rooms were Delightful, Clean, Spacious and Comfortable and the beds were sooooo comfy.
I look forward to my next stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The team at the Vibe Savoy Melbourne are thrilled you both enjoyed your stay at the hotel.
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We appreciate your positive comments and look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.