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“Clean comfortable but noisy.” 3 of 5 stars
Review of Mercure North Melbourne

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Mercure North Melbourne
3.5 of 5 Hotel   |   Corner Harker Street And Flemington Road | North Melbourne, Melbourne, Victoria 3051, Australia (Formerly Rydges North Melbourne) (North Melbourne)   |  
Hotel amenities
Ranked #132 of 171 Hotels in Melbourne
Canberra
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
“Clean comfortable but noisy.”
3 of 5 stars Reviewed November 2, 2012 via mobile

Room was clean and comfortable and service was friendly. Annoying things were soundproofing being bad (traffic and crying kid down the hall) and the WiFi requires you to have a laptop u can connect a network cable before using WiFi. No good for iPADS etc.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcavanagh, General Manager at Mercure North Melbourne, responded to this review, November 6, 2012
We are working on a great new WIFI solution which should eliminate those issues - and provide better value. This should be in place early in the new year.

Traffic generally isn't an issue, if guests are sensitive to noise please request a room at the rear of the hotel, these are isolated from Flemington rd traffic. We can usually allocate to request so please let us know.
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148 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Auckland, New Zealand
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 29, 2012

My husband and I stayed here in July. The location is very good: for trams to/from the central city; for walking to Victoria Market (10-15 min) and on to pick up the rental car; for driving north, on leaving Melbourne. Our first-floor room and bathroom had both been renovated and were clean; we could get fresh air through the opening windows. But the soundproofing was inadequate - and the bathroom shower definitely lets it down - the taps, and even little things like the soap dish, which the soap fell through. Reception service was always good (including when we arrived around noon and were able to check in). We had one dinner - their "$59 dinner for two special" which was very good value, especially the main course selections, and the food was good. However the service was 'slack', especially as we sat with empty plates for more than 15 minutes after the main course, in a nearly empty dining room. And then the advertised port (on the menu as a recommended accompaniment to the cheese) was unavailable - and staff suggested we take our cheese to our room.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcavanagh, General Manager at Mercure North Melbourne, responded to this review, November 6, 2012
Definitley a couple of items we can sharpen up on by the sounds of it - we don't like to leave guests hanging in the restaurant, but the Pedro Ximenez is back on the shelf - it goes like hot cakes (is there a better simile for beverages? suggestions welcome!).

We are really pleased with the new look of the superior rooms, great value for the location so close to the city.

See you again!
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Sydney
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 25, 2012

This property is Rydges by name, not by nature. We have stayed here twice, to give them the benefit of the doubt after our first visit.
Rooms are tired, dirty and in need of some tlc. Our room on the 1st floor, had mould in the bathroom, a VERY NOISY air conditioner, stained bedspreads and cracked glass on the shower screen to name a few.
Breakfast was ok, however reconstituted orange juice decanted into old wine bottles does little to increase its taste or value.
We stayed at the Melb central property for a few nights after and were extremely pleased.
Lift your game here Mr Rydges!!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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jcavanagh, General Manager at Mercure North Melbourne, responded to this review, October 26, 2012
Its disappointing to see our housekeeping has dropped the ball on this room - I have reviewed inspection procedures with the housekeeping supervisor to ensure our high standards are consistently met.

We have had custom made and printed bottles for the morning juices - the same as all Rydges properties have rolled out recently, they look great and are a really good alternative to decanting into large urns as in the past. check out some of the images on the Rydges website. A lot of emphasis has been put on freshening up the breakfast selections and presentation across the group, the feedback has been really positive to date and we are pleased with the new look.
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, New South Wales, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2012

We had appointments at the royal children's hospital and rydges north Melbourne is a 3 minute walk to the hospital which is fantastic. Everything about our stay was fantastic the staff, our room, the restaurant. The staff are so friendly and helpful I cannot speak highly enough of them. This is now our venue of choice to stay and would highly recommend it to anyone.

Room Tip: We stayed In a king suite. 2 adults and 3 children was the perfect size.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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jcavanagh, General Manager at Mercure North Melbourne, responded to this review, October 19, 2012
Location is perfect for the Royal Childrens, Royal Womens and Royal Melbourne hospitals, and easy access to the rest of Melbourne, tram right on the doorstep.
See you next time
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Gold Coast
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 3, 2012

I stay at this hotel a lot and find the rooms to be spacious, clean and comfortable. Showers are fabulous with great power. The front office staff are aways friendly and happy to help me. Lucas on the front desk has been an absolute angel with me always chopping and changing reservations to suit business travel changes. I leave some of my business samples and paperwork and they are always happy to store these until my next visit. Restaurant, whilst small, does a great meal. I love that it's in a location easy to get to either the Tullermarine Freeway or the Eastern Freeway and so close to the city. North Melbourne restaurants are a short distance away. Taxis don't take very long either. I always look forward to staying here and it feels more like home than most hotels.

Room Tip: Try for a room close to the elevators if you need easy access. Otherwise, the rooms in the other wi...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcavanagh, General Manager at Mercure North Melbourne, responded to this review, October 19, 2012
Flexibility and good service are pretty big ticks, glad we can look after your needs - we also get a lot of date changes etc from families visiting for the hospital, always happy to help.
Tip, a number of our local eateries have won gongs lately - in particular; Melbourne's Best Coffee! Want to know where? Ask the guys at the desk to point you in the direction or check our out local area blog on the Rydges website ;-)
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Melbourne
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 30, 2012

The Good: Reception staff were attentive and helpful and quickly processed our check in and check out. Room was clean, spacious and the bed very comfortable. The mini bar was fully stocked and reasonably priced. Bathroom also stocked with the usual necessities which is great if you happen to forget something of your own.

The bad: the restaurant was a bit odd. Tables not made up properly - seating for four but place settings for only one or two. Some guests set their own tables. No side plates???? Too bad if you wanted toast at breakfast. Had to use one of the big plates for the hot serves. Food itself was very ordinary. Some not even restaurant quality. More like home cooked and nothing special at all. Expected better – much better. Restaurant is also the bar and it closed at 9.30 pm - bad luck if you wanted a night cap.

The ugly: the hotel is obviously going through a refurbishment. However, it is only partially complete. The door to our bathroom could not be closed because it needs rehanging and the wooden door frame was rotten at the bottom due to moisture. When the refurbishment is complete it will be lovely. For this reason I thought the room rate a bit steep. I expected better from a Rydges hotel.

Room Tip: If you are a light sleeper ask for a room at the back away from Flemington Road.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcavanagh, General Manager at Mercure North Melbourne, responded to this review, October 18, 2012
Good staff and good service are the lifeblood of our industry, we place a lot of emphasis on that with our team.
The bar is open until around midnight - its just the food service which closes - you can always get a drink within reason.
Obviously a number of refurbishment works are happening at various points in the building - its a long process but we are on track and present a pretty good value product, which will only improve further.
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Adelaide, Australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 29, 2012

The service was friendly, the location is OK (if you need to be on the Northern edge of the City) but that's about where it stops. The rooms are very small, poorly cleaned and the bed was so old it sagged in the middle. My welcome home was a trip to my Chiropractor.

Room Tip: Actually check out the rooms as the online pictures must've been taken in another property.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcavanagh, General Manager at Mercure North Melbourne, responded to this review, October 18, 2012
We value a good nights sleep so will check out the beds in standard rooms and replace if not up to our high standards - a couple have been updated this month already.
Photos were definitely taken here - a number of our lovely staff are pictured in them, all rooms of each type are laid out in the same style, same features so I am confident that the web shots are representative of the product.
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Additional Information about Mercure North Melbourne

Address: Corner Harker Street And Flemington Road | North Melbourne, Melbourne, Victoria 3051, Australia (Formerly Rydges North Melbourne)
Location: Australia > Victoria > Melbourne > North Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #132 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure North Melbourne 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Mercure North Melbourne is located on the edge of the CBD, just a short tram ride from the city of Melbourne. All of Melbourne's attractions are within easy access. The hotel offers 70 contemporary & comfortable rooms and suites, with King, Queen, Twin accommodation options available, all with en-suite bathrooms, LCD TV, Foxtel, Internet access, Fridge with mini bar, tea & coffee making facilities. The hotel has a small plunge pool, and offers complimentary access to local private gym. ... more   less 
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Also Known As:
Rydges North Melbourne Hotel Melbourne
Rydges North Hotel Melbourne
Melbourne Rydges North Hotel

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