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“Nice feel with mostly-friendly service and great location” 4 of 5 stars
Review of Rydges Melbourne Hotel

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Rydges Melbourne Hotel
4.5 of 5 Hotel   |   186 Exhibition St., Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #93 of 171 Hotels in Melbourne
Brisbane
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Nice feel with mostly-friendly service and great location”
4 of 5 stars Reviewed July 5, 2010

We stayed here for 2x nights to get a feel of melbourne before we went down the great ocean rd. It was a fantastic location, right next to chinatown, and a pleasant 30min walk to vic markets, 15 to the museum etc. The foyer was very trendy and the fittings were nice, and this carried on through to the hallways and our room. The room was quite small, but was very impresively fitted, and was very clean. The receptionist was a bit snooty, but did let us check in early which was a plus. The other staff were all fantastic - very friendly and helpful. We found the bed a bit too soft for our liking, though this is probably more of a personal taste issue. We will definitely be back if we come this way again, as we found it to be good value for money. My partner especially enjoyed the hot pool on the rooftop.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, July 11, 2010
It was excellent to read you enjoyed the hotels central location with so much at our doorstep, it is very convenient for people enjoying Melbourne's culture. It was of concern to see the receptionist being described as 'snooty' as this seems totally our of character of the feedback I get from the team on the front desk, I am hopeful this was a one off situation. The rooftop pool and fitness equipment is popular even through winter with the pool being nicely heated, it is very surprising to see how many people go up there for a dip even when its quite chilly. I hope we see you back here again.

Yours sincerely

David Bornmann
General Managsr
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1,152 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed July 3, 2010

King Spa room was excellent. Everything you needed was in the room. The bed was absolutley fantastic, pillows also good but for me a bit thick. Had a great sleep were usually I never do when not in my own bed! Nice bar and restuarant area. Breakfast is very nice with pancakes and eggs cooked fresh for you. Great location also and car park right next door.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, July 11, 2010
It was pleasing to read of your impression of your stay at Rydges Melbourne, it was great to see you enjoyed your sleep on the Rydges dream bed and that the breakfast offerings were to your liking.

Yours sincerely

David Bornmann
General Manager
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Newcastle Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 18, 2010

this hotel was great. very central easy. very warming in such a cold windy city. Only down fall was the bathroom was very very small and very out dated. bath tub had rust, mold and stains on it.
other than that all great

  • Stayed June 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, June 23, 2010
Thank you for your response with your visit at Rydges Melbourne, it was both pleasing to read of the positive comments of the location and ambience of the property as well as it was concerning to read of the items noted with the bathroom that require immediate attention. I apologise you encountered these issues as it certainly reflects badly on the attention to detail with the room cleaning, this has been addressed and will be effectively managed.

Yours sincerely

David Bornmann
General Manager
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Melbourne, Australia
1 review
5 of 5 stars Reviewed June 15, 2010

Dear Sir/Madam

I would like to take this opportunity to complement the staff at Melbourne Rydges in particular Mani in Locanda Resteraunt and Gerrard the chef on breakfast shift as they have always made us and others feel welcome and are very obliging.

We have stayed at other Rydges and have found the atmosphere and staff at Melbourne made our stay enjoyable.

Also I would like to thank Kate at reception as she has been great, when we had a tough first stay over the Easter weekend in the older part of the hotel she certainly helped us and made our stay more comfortable and enjoyable after we were considering never to stay at Melbourne again and because of her we have been back again and keep referring friends and family.

Before booking a room please send a e-mail through or give them a call to ask about the room you are looking at as there is a big diference in decor and feel and they are more than happy to help.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, June 23, 2010
It was very pleasing to read of your experience at Rydges Melbourne and that the individuals at the hotel made a difference with your impression of the hotel. It is always rewarding to hear stories like yours where we have made this impact by having these great hospitality individuals who have the sincerity and great service approach to impact a guests stay. I apologise also to you that there were issues with your stay at Easter, I hope we will be able to do our best the next time you visit.

Kind regards

David Bornmann
General Manager
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 11, 2010

We recently stayed at Rydges Melbourne as we were going to a show at Her Majesty's Theatre. Whilst the location and room were just what we wanted, we were disappointed with the service we received when we arrived to find that our car wouldn't fit within the limit of the Hotels Car Park. Our car is a Toyota Prado that has roof racks and previously when parking in other car parks around Melbourne we haven't had a problem. The hotel reimbursed our car parking fee that had been paid for as part of the stay but were not very helpful with an alternative site that would accomodate our car and wouldn't cost a fortune to leave overnight. Fortunately my husband found another car park and the attendant suggested that if the car was checked in after 5:30pm it would cost alot less. Therefore he parked the car on the street waited until after 5:30pm and then went to park the car. Not a good start to our weekend away but we enjoyed ourselves once we got the car parking sorted out.
If you are looking at staying at this hotel and have a large car check that it will fit prior to arrival. I have suggested via email that the hotel include the car park height restriction on their website or even within the booking process.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, June 15, 2010
Thank you for the feedback of your experience at the hotel. The confirmation forms sent out with bookings unfortunately are not able to have individual hotel information on them as they are sent from a central system. The team should know the information of car parks with a height greater than 2.4 meters, which is our restriction, I apologise again that you were inconvenienced due to this situation.

Yours sincerley

David Bornmann
General Manager
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Melbourne, Australia
1 review
4 of 5 stars Reviewed June 10, 2010

This is the second time we have stayed at Rydges Melbourne and have been happy with our experiences on both occasions. Love the Dream Beds in the rooms and the food/wine/service at Locardo restaurant. We'll be back!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, June 15, 2010
It was great to see you enjoy your stay at Rydges Melbourne and that Locanda Steakhouse Restaurant is providing the right menu and wine for your needs. The Rydges Dream beds have very favourable feedback and I personaly enjoy sleeping on one every night at home!

Look forward to seeing you back soon,

Kind regards

David Bornmann
General Manager
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Gold Coast
1 review
4 of 5 stars Reviewed June 10, 2010

Rydges Exhibition Street in Melbourne is always our fist choice for accommodation on our frequent trips down south. Great value rooms,first class food and wine list and happy helpful staff ( Mark at front desk gets a special mention for his easy going friendly and professional service!) Perfect location on the fringe of China Town(The best Chinese restaurants in Australia) Our most recent visits were in May 2010 and we will be back soon.
Steve & Val Bristow
Gold Coast.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, June 15, 2010
It was excellent to see you enjoyed the hotels location and the team, in particular Mark who is a Rydges corporate cadet that provided that special something for you to remark on the visit. The Locanda Steakhouse is proving to be a popular spot for locals as well as house guests with the extensive wine list in particular by the glass ensures guests from interstate or overseas have a good choice to select from. Hope to see you back here again soon.

Yours sincerely

David Bornmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Melbourne Hotel

Address: 186 Exhibition St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Melbourne
#64 Family Hotel in Melbourne
#79 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges Melbourne Hotel 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Rydges Melbourne is conveniently located in Melbourne's CBD, in the heart of the Theatre precinct on Exhibition street. With over 290 guest rooms and 70 suites. Rydges Melbourne is home to Locanda Italian Steakhouse Restaurant and Bar, featuring the best steaks from nearby Yarra Valley, an good variety of pastas and other mouthwatering options. Located in close proximity to Bourke Street Mall shopping, a block away from the Paris End of Collins Street boutiques and in walking distance to Rod Laver Arena and the MCG, Rydges Melbourne is a great choice if you are wanting everything at your doorstep. ... more   less 
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Also Known As:
Rydges Hotel Melbourne
Melbourne Rydges Hotel

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