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“Restaurant Review - Terrible.” 1 of 5 stars
Review of Rydges Melbourne Hotel

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Rydges Melbourne Hotel
4.5 of 5 Hotel   |   186 Exhibition St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #91 of 170 hotels in Melbourne
Mt Eliza, Victoria, Australia
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
“Restaurant Review - Terrible.”
1 of 5 stars Reviewed July 20, 2013

The Hotel itself is very well located near one of the theatre districts in Melbourne and Parliament Station with satisfactory rooms.

The restaurant however... To list the problems, overstaffed and underserviced. The floor manager also involved in table service was having a bad friday (19th) night and was happy to pass this onto patrons. With no cutlery provided for our meals, having to walk up to the bar to order drinks, and being overcharged upon exit for our drinks by the glass, the passive aggressive floor manager didn't help the situation. This may just be a one off, but from this experience - I highly recommend avoiding the Restaurant and seeking out local eateries and drinking spots. Even if you have to consult Urbanspoon/Tripadvisor on the Computer in the hotel lobby provided for hotel guests.

Tip: Book a Theatre performance and pre-theatre dinner sitting ahead of time.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbManager, General Manager at Rydges Melbourne Hotel, responded to this review, July 25, 2013
Thanks for taking the time to share your experience Martin. Your feedback has been addressed with the staff member in question and I think you are right - she had a bad Friday. She normally is one of our stars. Thanks again.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
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  • Dutch first
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  • French first
  • German first
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  • Japanese first
  • Spanish first
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English first
Canberra, Australia
Top Contributor
87 reviews 87 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 20, 2013

Whilst hotel looks a little tired from the outside, the rooms have been refurbished recently and are in great condition. We stayed in a suite with a fold out couch and a queen size bed, separated by a partition wall. The room was very large, and each section had its own TV. Hotel staff were very helpful during our stay, including giving me a free coffee whilst I did some work in the lobby before the family woke up. Well located for top end of china town or a visit to Mrs Parmas.

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbManager, General Manager at Rydges Melbourne Hotel, responded to this review, July 25, 2013
Appreciate the feedback, the newly refurbished suites are perfect for a midweek corporate traveller or families like yours looking for a little extra space. Thank you.
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Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2013

We stayed for 4 nights in a Deluxe room. It was quiet and well appointed. The beds were comfortable and it was nice to come back after a hard days shopping and find the room tidied. The staff were very friendly and helpful.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbManager, General Manager at Rydges Melbourne Hotel, responded to this review, July 25, 2013
Thanks for taking the time Anna to share your experience. Central we are, great for what ever your need to be in Melbourne for.
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Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 18, 2013

A lot of hotels are on a par with the rooms, location, breakfast etc. What made our stay here at Rydges so enjoyable was the great service. We had already booked an Exec King Room, but were delighted to be upgraded to a Queen Room with Spa. Check in and out was great, and fast! and the front of staff were delightful, we were made to feel like visiting Royalty. Fantastic location, as I wanted to go to the Royal Exhibition Building the next day and it was well within walking distance. Close to the CBD as well and Her Majesty's Theatre is across the road. I quite liked the room layout and the two way entry into the ensuite. Overall very pleased.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbManager, General Manager at Rydges Melbourne Hotel, responded to this review, July 25, 2013
Thanks for your feedback Angela, glad we had the opportunity to make you feel like 'Royality'. Service is key and we certaiunly do pride ourselves on it.
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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 18, 2013

Stayed there for 9 nights in June with the wife and little one in a Executive King Room. I Requested a room away from the lifts and as high as possible to try to eliminate some of the city noise. Also requested a microwave in the room for the little one. Nothing was too much trouble when booking.

Upon arrival we were greeted by friendly staff and the check-in process was seamless.

Location: Fantastic location, close to Bourke St Mall and the free city tram stop is only a block away. Great location if you like Asian food aswell :-)

View: Awesome view overlooking Parliament house and out to the Dandenong Ranges.

Room: Quite large and well fitted out with modern enough TV and Furniture, although in need of an upgrade in the not too distant future.

Bed: Very Comfortable. Would buy one if I knew where to purchase them from.

Cleanliness: Needs work. Mould in the bathroom and Dust everywhere. Sheets were also quite dirty aswell.

Bathroom: Small and cramped and like mentioned on the dirty side. Also the gap between the toilet, wall and shower was very small. Felt like I was on a portaloo at times.

Housekeeping: Efficient enough and the room was always made up upon room (even after short trips). Too noisy though during the night. Our room was located next to a store room and they were clunking around at all hours of the night oblivious to the their trying to sleep.

Parking: Cheap enough at $20 odd a night. The friendly staff down the carpark made getting the car out a breeze.

Facilities: Pool and Spa were undergoing refurbishment so can't comment. Maybe next time!!

Staff: Most were very friendly and helpful, however on the one occasion the front desk was unattended and a group of employees were standing around near their staff entry talking. A male staff member looked over, seen me standing their and totally ignored me. It took another staff member a good 3-4 minutes to attend to me. First rule of customer service: Don;t ignore the Customer!

Overall: Pleasant stay, great location and cheap enough rate per night means I would possibly consider another stay if the right deal was on offer at the time of travel.

Room Tip: Ask for rooms away from the lifts. I had a Eastern corner view with great views of Parliament House...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbManager, General Manager at Rydges Melbourne Hotel, responded to this review, July 25, 2013
Thanks Brett for sharing a very good review of all aspects of your stay. Certainly a few areas that need attention but in the main it sounds like you had a great experience. The beds certainly are for sale. As it's hard to identify your contact details of your stay from your Tripadvisor profile, feel free to call Julian at the hotel if you wanted to access the great prices we have available.
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Stourbridge, Enbgland
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 15, 2013

Rydges is a typical business hotel and nothing special that sets it apart. The room we were in was exceptionally tiny and was very disappointing. Again, expensive wifi room rates but at least you could log on in the bar. The breakfast was fab though and the staff were very helpful

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbManager, General Manager at Rydges Melbourne Hotel, responded to this review, July 25, 2013
Appreciate your feedback Paul. The hotel is full most weekends of the year so we also have a high volume of leisure guests stay with us. The property, service and it's location to everything you'd want to do in Melbourne makes us a great choice.
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 15, 2013

Small rooms and tiny bathroom. Modern but worn out lobby playing jarringly loud music - all the time. We booked this hotel specifically to try the Dream bed. Ugh, my 16yr old mattress at home gives me a better night's sleep. Breakfast buffet tired and cold. And again with the loud music. Maybe the hotel has more appeal for the 20 something crowd. Staff and service good. Despite a good pricing deal I wouldn't stay here again.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbManager, General Manager at Rydges Melbourne Hotel, responded to this review, July 25, 2013
I'm disspointed to read the reference to backpacker, you must have stayed in some really nice ones along your travels. I'm disspointed to also read about your dream bed experience, I'm actually just in the process of selling one to a guest who listed a great review about our Dream beds only 3 days after yours. Anyway thanks for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Melbourne Hotel

Address: 186 Exhibition St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Melbourne
#79 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges Melbourne Hotel 4.5*
Official Description (provided by the hotel):
Rydges Melbourne is conveniently located in Melbourne's CBD, in the heart of the Theatre precinct on Exhibition street. With over 290 guest rooms and 70 suites. Rydges Melbourne is home to Locanda Italian Steakhouse Restaurant and Bar, featuring the best steaks from nearby Yarra Valley, an good variety of pastas and other mouthwatering options. Located in close proximity to Bourke Street Mall shopping, a block away from the Paris End of Collins Street boutiques and in walking distance to Rod Laver Arena and the MCG, Rydges Melbourne is a great choice if you are wanting everything at your doorstep. ... more   less 
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Also Known As:
Rydges Hotel Melbourne
Melbourne Rydges Hotel

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