The Rydges Melbourne is ALWAYS my go to hotel whenever I stay in Melbourne. I always receive excellent customer service from the all the staff whether it be at the check in counter, at the bar or at the restaurant.

After arriving into Melbourne off a red-eye flight it was nice to be told that our room was ready for us. We stayed in a queen spa suite. In our room we found that the rooms have been recently renovated and so had been the furniture. Unfortunately we couldn't figure out how to operate the new sofa bed and the girls from reception were quick to rectify the situation and in the end swapped our room and made the bed for us.

Housekeeping were attentive and always came back to clean and restocked room. I also believe the fitness equipment has also been upgraded since our last stay last year with 2 bikes, a cross trainer and a treadmill.

Only one tiny minor problem in the room having two television of the same brand if we changed channels of the tv in the bedroom part of the suite it would turn on the tv in the other part of the suite, which was quite funny. We figured if you turn the remote around you can avoid that problem.

Overall a lovely stay and will be returning very soon I hope.

Restaurant food was excellent, good location, Room was clean and neat... a little bit on the small size but good if you are literally there to sleep/change/shower. Didn't have to wait around long at reception and the pool upstairs was also nice for a dip when it was hot.

Our company regularly uses the Rydges hotels for corporate travel and this hotel has always rated as one of the best ones and I can see why.
I arrived on very short notice to stay for 2 nights recently.
The hotel staff were a little scruffy at reception (shirts open a little too far) and I had to wait a good 10mins to check in as they were changing the toner in the printer!
Apart from that, the room I eventually received was exceptional.
Very spacious, quiet, comfortable, clean etc...
Room service was prompt but food when it arrived was a little cool, and it took me a whole day to find the fridge!
The complimentary water sitting by the bed was a lovely touch.
The hotel location is in an excellent location to use the free tram around the city circle, and there is car parking on-site (I did not use).
Upon check out I was asked if I enjoyed the pool... pool? What pool? Apparently there is a roof top pool. That would have been good to know in 35C heat!
Also, I asked the girl at reception to book me a shuttle and not only did she not know what a shuttle was, but when she figured it out she booked me on one that would have got me to the airport too late for my international flight!
Luckily I was able to hold me bag there until late afternoon and I checked the time to the airport with someone else who then promptly ordered a taxi for me.
My overall impression of this hotel is very good, although I think there is a training issue with staff when it comes to local information and presentation (did I mention the staff member chewing gum behind the reception desk or the un-ironed shirts?)

I bought the CityHigh package for a great price for my boyfriend's birthday and we had a great stay on the weekend. Although the staff weren't overly friendly, the complimentary parking was straightforward and we checked in straightaway. We really liked our Deluxe Queen Room - it was a good size and the armchair was a good alternative than having to sit on the bed all the time to watch tv/read the newspaper. The aircon was a godsend (and not that noisy!) given the hot weather and the curtains shut out the light brilliantly (so much so, that we napped on the Sunday until midday!). The bathroom was a little small but as there are two additional mirrors (incl a full length one) in the main room, this wasn't an issue in getting ready for example. We had a great couple of hours by the pool but agree with a previous reviewer that it's a shame we couldn't enjoy a drink up there given the no-glass rule. The included 2 course dinner was really nice, as was the complimentary bottle of house red, but the service was very poor. Gave us something to have a giggle about but given the lovely romantic location, it did take away from the experience. Bed was incredible comfortable, buffet breakfast was amazing and we really appreciated the late checkout of 1pm. Brilliant location and perfect to complement our White Night adventures in the city.