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“Good value if you get a "deal".” 3 of 5 stars
Review of Rydges Melbourne Hotel

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Rydges Melbourne Hotel
4.5 of 5 Hotel   |   186 Exhibition St., Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #93 of 171 Hotels in Melbourne
Perth, Australia
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
“Good value if you get a "deal".”
3 of 5 stars Reviewed April 20, 2011

We stayed at Rydges on a trip to see my son in Melbourne. We got a deal from one of the good deal type websites and stayed for 3 days. The room was a decent size, the bed was very comfortable although a very small bathroom with a somewhat dodgy basin tap. The location is good for a trip to Melbourne with a number of restaurants and bars close by and the trams make the rest of the city very accessible. Given the price we paid for the room (AUD 119/night) it was good value. If I had paid the normal rate I would have been much less impressed.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, May 8, 2011
Pleasing to see the opportunity to stay in Melbourne at the hotel was such great value with the packages and deals available from time to time. It was disappointing to see this was the value you placed on the hotels rooms.

Yours sincerely

David Bornmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,152 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 18, 2011

I chose to stay at this hotel for a quick overnight visit in Melbourne. I arrived at 8am after being on the red-eye out of Sydney that morning and I wasn't expecting to be able to check-in so early!! But was pleasantly surprised to find out my room was ready. I must admit that I didn't spend that much time in my room but the bed was comfy, the shower was hot! And the hotel was quiet.

My only complaint was that the heater was one of those old ones that stick out of the wall. That was fine but the noise it made wasn't fine and because it was winter I had to have it on. The heater rattled and made a lot of noise I'm not quite sure how to describe the noise it made. But I was unable to sleep due to the noise it made. Therefore I did wake up several times during the night freezing as the temperature dropped outside.

The staff were friendly especially the waiter/ess at breakfast and the food for breakfast couldn't be faulted. I would stay here stay again and overall was happy considering how little I paid!

  • Stayed June 2010, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, May 8, 2011
It was pleasing that most of the aspects of your experience were good, that the hotel was able to get you into your room after an overnight flight and the restaurant experience was also positive. The A/C heater units in the rooms sometimes do become noisy from use, it is generally picked up by the housekeeping and maintenance team to rectify if noticed, I apologise this made your stay uncomfortable.

Yours sincerely

David Bornmann
General Manager
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Sydney
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 17, 2011

Good central location in the Melbourne CBD. We stayed in a Queen Deluxe Spa Room which was huge. Sadly the decor is very dated and the carpet, lounge suite and curtains were in desperate need of some TLC (specifically stains on carpet and lounge). Nice big bathroom and walk in wardrobe.

Unfortunately we found there was a fair bit of noise that rises from the traffic in the street below + constant humming from what we think is an air conditioning unit across the road on another building. We could also hear a lot of noise on Friday and Saturday night from people on the streets below - even though our room was on the top floor of the Hotel - Level 9). All that aside, the size of the room and the location is a bonus.

Bed linen didn't seem to fit the bed properly (sheets seemed short) and this proved to be a bit annoying as everytime we turned over in bed, the sheets would untuck. It would also be nice to have bigger bath towels (not the postage stamp sized ones that we were given).

As there are fabulous cafes just around the corner, we ate breakfast out (we didn't want the usual hotel fare).

If the property were to undergo a facelift, it would be fine.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, May 8, 2011
It was pleasing that the hotels location suited your needs, I apologise the room was not of a good standard and noise from outside disturbed your stay. It is hoped the hotel suites will receive a much needed facelift as you noted in the near future. The towel and sheets sizes mentioned seem unusual as the beds shodl have the correct sheeting that fits normally and the sheets are also of a good quality and size. This will be addressed with housekeeping to ensure they are supplying the correct products.

Yours sincerely

David Bornmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 6, 2011

I chose this hotel because I noticed that the Manager responds to all Trip Advisor reviews. We checked in early (because we were going to a matinee) and had lunch from the bar snacks menu. The club sandwich was magnificent, and my Limoncello Daisy cocktail was great.
Being part of China Town, we chose to eat dinner at a little Chinese restaurant close by; but returned to the hotel for supper/coffee - the Affogato was wonderful.
Our room was on the 19th Floor, it was "petite" especially the bathroom; but very comfortable and well appointed. The bed was lovely and luxurious.
Buffet breakfast the next morning could not be faulted. Poached eggs ordered from the chef were perfectly cooked. Every staff member we encountered was friendly, warm and helpful, and nothing was too much trouble.
Close to theatres and China Town.

Room Tip: Parking next door at reduced rate for hotel guests
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  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, May 8, 2011
It was pleasing to read of your experience at Rydges Melbourne and the location and facilities of the hotel were a good contributor to an enjoyable break, in particular that the restaurant was well received - nothing better than a great club snadwich! The theatre precinct is a popular location for people wanting to have a great weekend away with everything nearby being so convenient.

Kind regards

David Bornmann
General Manager
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Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 28, 2011

We stayed at Rydges over the weekend to celebrate our 5 year anniversary. We stayed in the premier spa suite (chosen due to pricing. In comparison to other hotels it appeared better value for money). When I opened the door I was immediately disapointed. The carpet was badly stained and warn in alot of places, the couches in the lounge area looked more like something you would find outside someones house for hard rubbish collection rather then in a premier room of a city hotel. They were faded, very warn and incredibly uncomfortable. They appeared and felt dirty, so we didnt spend time in the lounge. The lounge/dining area felt and looked empty, with little furniture. I was happier, however, when we opened the door to the bedroom. The bed was presented well and very comfortable (except for some very squishy, uncomfortable pillows that we didnt use for the night). The spa bath was in the bedroom, seperated by a glass wall. The view was nice, however the bottom of the bath was discoloured and not very appealing. I found the layout of the bedroom bizaar. The bed faced away from the windows (odd when youre paying good money to stay in a high rise hotel?). I was even happier when we entered the bathroom. Unlike the rest of the suite, it appeared to have been renovated. The layout was open plan, felt inviting and clean. The double shower was fantastic. The pressure and temperature was brilliant.
It may not be very realistic to winge about, however the outside of the windows were incredibly dirty. Rain and dirt marks covered all windows, making it impossible to get a nice photo out of. (Im sure regular cleaning takes place however when youre paying money to have city views and they are blurred by window grime it isnt very pleasing).
Some basic maintanence needs to be done. A few light bulbs were either broken or breaking, some dimmer switches did not work, and we had to use the tip of our car key to click the heater on from cooling to heat as the switch had broken off.
We were however happy with the hotel allowing us extra time in their carpark at no extra charge. We checked out at 11am, however had plans to see a show that night. Staff said it was fine to keep the car in the car park until after the show.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, March 29, 2011
Was disappointed to read of your experience with your recent stay at Rydges in the Premier Spa suite. It certainly sounded pretty ordinary and can appreciate that you were left with a poor impression of the hotel. It is hoped these rooms will receive a soft refrubishment in the coming twelve months to ensure the items youhave noted are rectified as the rooms themselves and the bathrooms are very good and good value for money in comparison to other hotels in the city.

Yours sincerely

David Bornmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 28, 2011

Why oh why is wifi such a problem in Australian hotels?

Book breakfast and meet Gerard the chef who is about the best recommendation for this hotel. A professional great chef who injects life into the boring nature of this business hotel.

The rest of the staff are efficient but they need to realize tourists are not indispensable to this hotel.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, March 28, 2011
It was pleasing to see our colourful Irish breakfast chef made your stay enjoyable. The hotel certainly does not try to be a stuffy hotel, if anything other than the decor it is our endevour to make it more lively for everyone, hence the uptempo bar and restaurant culture and ambience we have. The foyer could be more lively and is something that needs attention to not have the impression that you have described. Will certainly take this on board and look for ways to freshen things up.

Yours sincerely

David Bornmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 24, 2011

Location Fantastic, went to see a show at Rod laver Arena, we had to pick up our tickets early and were able to work there and back, then walked there again went the show began.! Great excercise. !!

Arrived at Midday and room was ready... Lovely Blonde girl checked us in, and seemed generally happy to welcome us, unlike other hotels where it seems forced to say hello.

Stayed in a Spa Suite, bath was great and new Marbel bathrooms were stunnning.. The room is looking a bit run down and could use new Carpet and Furntiure, but didnt take away from great service given by all staff, especailly when checking out at 6.00am..

Hi-5!!!

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this review, March 28, 2011
It was pleasing to read of your positive experience in the hotel and that the exercise from the short walk to Rod Laver was enjoyable. he front desk team are generally quite genuine in their enthusiasm in guest service; there are times when the heat is on they may lose that demeanour but it certainly is not a reflection on their attitude in trying to ensure they keep everyone happy. It was great to se eyou enjoyed your stay in Mlebourne and hoepfully we will see you back here again.

Your sincerely

David Bornmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Melbourne Hotel

Address: 186 Exhibition St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Melbourne
#64 Family Hotel in Melbourne
#79 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges Melbourne Hotel 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Rydges Melbourne is conveniently located in Melbourne's CBD, in the heart of the Theatre precinct on Exhibition street. With over 290 guest rooms and 70 suites. Rydges Melbourne is home to Locanda Italian Steakhouse Restaurant and Bar, featuring the best steaks from nearby Yarra Valley, an good variety of pastas and other mouthwatering options. Located in close proximity to Bourke Street Mall shopping, a block away from the Paris End of Collins Street boutiques and in walking distance to Rod Laver Arena and the MCG, Rydges Melbourne is a great choice if you are wanting everything at your doorstep. ... more   less 
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Also Known As:
Rydges Hotel Melbourne
Melbourne Rydges Hotel

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