Upon arrival, the staff were extemely courteous, friendly and helpful. The room was very spacious, clean and luxurious for our Melbourne sejour. We had Flagstaff Garden view. Everything was provided in the room, however there were very few plug sockets! The shower was poor : old dated decor with little power. However, we did get the newspaper delivered daily and Internet Access was free. The laundry service was efficient and value. We did not visit the bar/restaurant during our stay. No spa in the hotel just a jaccuzzi bath - just in case you thought you might like a little pampering. The hotel is just about 500m from the Circle Tram, which is free for everyone to journey around Melbourne. If you prefer to walk it is only about 15min. In addition, Queen Victoria Market is only 5 minutes walk when you turn right out of the hotel. We recommend you go to Anoi Na (Thai) in the city centre - it was exellent and a recommendatoin of the hotel. We highly recommend this hotel for a short staying in Melbourne.