Me and my Mum picked this hotel for our 5 night stay in Melbourne partly after reading some of the reviews on this site, and we weren't disappointed. We arrived mid afternoon, check in was quick and easy, and despite just booking a few days before our special requests for a high floor and city view had been met. The room was very nice, it was immaculately clean, with 2 double beds, tv, seating area and very nice bathroom. The hotel is opposite Flagstaff gardens which are nice to have a stroll through, and about a 15 minute walk to the very centre of Melbourne's shopping area and Federation Square where there are some nice restaurants and the Visitor centre. The neighbourhood is nice and we felt perfectly safe walking to and from our destinations straight away. There is a tram stop about 20 metres from the front of the hotel, and Queen Victoria Markets are a 2 minute walk from the hotel- well worth a look!
The staff at the hotel could not have been more helpful. They were very friendly, and helped us organise the trips we wanted to take. The restaurant and bar staff were also very nice - friendly but professional. The breakfasts were really nice, and my Mum had a lovely meal one evening.
The hotel offers internet access next to the reception, and a fitness centre on the top floor. There is a small terrace up there too, on the day I went up it was too cold to sit out there, but you get a fabulous view of the city.
We had a wonderful time in Melbourne, and the great stay at this hotel definitely helped. I would definitely return to this hotel in the future, and I would reccommend it to others.
P.s There are some lovely restaurants down by the river, just across from Flinder's Street station, La Camera was a personal favourite!