We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Hotel, made extra special by customer service.” 5 of 5 stars
Review of Radisson on Flagstaff Gardens

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Radisson on Flagstaff Gardens to your Saves list
Radisson on Flagstaff Gardens
4.5 of 5 Hotel   |   380 William Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #11 of 171 Hotels in Melbourne
NZ
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Fantastic Hotel, made extra special by customer service.”
5 of 5 stars Reviewed November 19, 2013

A friend and I stayed for two nights at the Radisson on Flagstaff Gardens last weekend. As a Travel Agent, I stay in a LOT of hotels, and have never encountered customer service to this level. From supplying bags for shopping, to delivering our bags directly to our room when it was ready for check-in (while we were still out shopping), coupled with a delivery of chocolates and an apology for a minor issue with the spa pool - we were blown away. Room was comfortable and the view from the spa and observation deck outstanding.
Directions and advise on dining were spot on. I like the extra touchs too - like the luggage scales in the lobby, and the fruit infused water readily available. Well done eveyone, can't wait to return.

Room Tip: Our park view room was lovely.
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHongquanGM, General Manager at Radisson on Flagstaff Gardens, responded to this review, December 13, 2013
Dear bobbi01476 ,

Thank you for taking the time to post a great review.

We're pleased to read that you thoroughly enjoyed your stay & we hope to see you again soon!

Warm regards,
Steve Finlayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,129 reviews from our community

Traveler rating
    555
    443
    97
    19
    15
See reviews for
144
423
107
282
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2013

Excellent hotel based right in the heart of Melbourne CBD. Very close to the sights and plenty of choice to eat.

Thank you to Mirisha Bowler for all your help and hospitality in booking us in today. I told you I would do it!

Colin Smith Bristol UK

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHongquanGM, General Manager at Radisson on Flagstaff Gardens, responded to this review, November 17, 2013
Dear Greyfield1881,

Thank you for your feedback and for taking the time to write about your experience.

We are delighted to read that you enjoyed the hotel and we will be sure to pass on your feedback to Mirisha.

We hope to welcome you back again soon.

Kind regards,
Steve Finlayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

we were travelling around Australia for 5 weeks staying in 8 hotels.The Radisson was the best hotel we stayed in.
The staff were helpful,friendly and proffesional.The breakfast was superb as was the evening meals we had in the hotel.
The rooms were clean well furnished and a good size.
I would recomend this hotel to anyone staying in Melbourne.

Room Tip: Try to get a view overlooking the park.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHongquanGM, General Manager at Radisson on Flagstaff Gardens, responded to this review, November 17, 2013
Dear lee s,

Thank you for your feedback and for taking the time to write about your experience.

We are delighted to read that you enjoyed the hotel and we hope to see you again shortly.

Warm regards,
Steve Finlayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 10, 2013

We stayed here for our last three nights in Australia before returning to the UK. We were made to feel very welcome by the staff, who were very knowledgeable when asked various questions.

The room we were given was very large as was the bathroom which was a wetroom.

We had one meal in the restaurant, opting to eat out on the other two nights.

If arriving by car, it is easy to unload luggage at the front of the hotel and the concierge sends out someone to help unload. Once done, the car can be parked in a carpark in the next road and the cost can be added to the room, simply by validating the car park ticket with reception each day.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHongquanGM, General Manager at Radisson on Flagstaff Gardens, responded to this review, November 17, 2013
Dear ScubaSuzie1,

Thank you for taking the time to post a review.

We are pleased to read that you enjoyed your time with us at the hotel.

We hope to welcome you back to the hotel upon your next visit to Melbourne.

Kind regards,
Steve Finlayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed November 9, 2013

We stayed in this hotel for 3 nights in November. The bed has a rubber protector on it and absolutely awful to sleep on. The airconditioning has NO temperature display. This means you have no idea what setting you are setting. Asked Reception about this and they said this is how it is. Could never get it right as a result. Asked for a quiet room. However, the room was on the floor below the gym and you could hear weights being dropped from above from 6am to 11pm and it was very disconcerting with that going on right above you. The restaurant at breakfast had chips on the floor from the night before. To get the coffee you order takes so long because the lady that makes it, also takes the orders and is continuously interrupted.

We thought it was nice how they put cold water in the reception area, BUT during the entire 3 day stay, there were NEVER any clean glasses with the water. The location is not close to all the shops, so when you combine this with terrible beds and airconditioning, a restaurant that has chips on the floor from the previous night, plus the disregard for a quiet room, then that says a real lot about the type of hotel it is. If offered to stay here for free, would decline...it was that uncomfortable.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHongquanGM, General Manager at Radisson on Flagstaff Gardens, responded to this review, November 17, 2013
Dear TarakayAustralia,

Thank you for taking the time to post a review.

On behalf of our entire staff at the Radisson we apologise for the concerns you shared about your experience at this hotel.

I have addressed your concerns with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Kind regards,
Steve Finlayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 8, 2013

This was my 3rd trip to Melbourne this year, this was the best hotel I have stayed in so far in the area
Great breakfast ( little expensive but normal for hotels )
Room was clean, modern and he staff where fun and friendly no hard faces
Free internet no major complaints

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHongquanGM, General Manager at Radisson on Flagstaff Gardens, responded to this review, November 17, 2013
Dear Kgoughuk,

Thank you for your feedback and for taking the time to write about your experience.

We are delighted to read that you enjoyed the hotel.

We hope to welcome you back again soon.

Kind regards,
Steve Finlayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 7, 2013

Stayed here for three nights. Our room overlooked Flagstaff park. Tram stops are close by to get round the city. Its slightly out from the centre. We didn't use any of the facilities other the reception and our room. Free Wifi worked well and we were able to facetime back home. Staff were friendly and were helpful with directions etc.

Would stop here again for the right price.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHongquanGM, General Manager at Radisson on Flagstaff Gardens, responded to this review, November 17, 2013
Dear Baggie_Bird82,

Thank you for your feedback and for taking the time to write about your experience.

We are delighted to read that you enjoyed the hotel and in particular the location.

We hope to see you again shortly.

Kind regards,
Steve Finlayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Radisson on Flagstaff Gardens? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson on Flagstaff Gardens

Address: 380 William Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#14 Romantic Hotel in Melbourne
#22 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Radisson on Flagstaff Gardens 4.5*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Cheap Tickets, Agoda, Priceline, Despegar.com, Ctrip TA, TripOnline SA, Booking.com and Tingo so you can book your Radisson on Flagstaff Gardens reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson On Flagstaff Gardens Hotel Melbourne
Radisson Hotel Melbourne
Radisson Melbourne
Melbourne Radisson

Owners: What's your side of the story?

If you own or manage Radisson on Flagstaff Gardens, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.