This was my first ever visit to Melbourne, so I was looking for a comfortable, affordable, central, efficient and good quality hotel. This one fits the bill. I used my usual technique of sifting through the top 20 or so hotels in a city before picking one that looked the best value, and I wasn't disappointed. Its not much to look at from outside, and is a smidge out of the CBD, but that is being very fussy. It's a short walk down William to the CBD and inside the hotel, you are made to feel welcome and individual. The lobby is the usual business hotel lobby, with a boring and small reception and concierge desk near a lounge and set of very quick, quiet, clean lifts. There are some nice touches in this area, such as the abundance of newspapers of various titles on a table near the lift, near a large vat of iced water with sliced fruit in it - very refreshing after a flight. The concierge was amiable and kitted out in a bowler hat; quirky. Check-in was quick, but sadly my room wasn't ready. They did say that they are only ever available at 2pm, which is a little late I feel.
The room itself on the 8th floor faced east, overlooking a construction site. It looks like it has a way to go, that building, so if you are visiting in the next few months ask for one of the other sides.The corridors were mildly noisy once or twice, but nothing serious. The room was comfortable - a big, clean, comfortable bed. Nice chairs, good TV, good selection of teas and coffee with proper milk in the fridge (why don't more hotels give up the powdered stuff?). There was also hot chocolate in the tray, yum. There was an iron and ironing board and hangers that were removable, which I think says the hotel trusts its guests; I hate those hotels who feel it's necessary to have those silly hangars that can't be removed. Who on the planet is stealing hangers?
The shower had a rainforest head and a normal, wall-mounted head, surrounded by glass. Good cosmetics and towels. I ordered room service once, which was delivered when promised and was pretty decent. I preferred to walk the two or so minutes to the QV markets (turn right put of the front entrance) for breakfast, but I did have breakfast at the hotel twice over my four days. I was told to book it in advance to save five dollars, which I did. The voucher said it was open until 1030, but when I arrived at 1000 I was told by the restaurant staff it was closing. They weren't rude, but I did mention the discrepancy to Reception, who immediately checked and confirmed that it was still open and that I was able to eat. It was a minor hiccup, and I felt bad for the Restaurant staff - I didn't want to get them into trouble. However, after breakfast I was called in my room by Brad from Reception who apologised for the inconvenience and gave me a free breakfast the following morning. Thank you, Brad.
The trams stop just outside, as does the Skybus service for the airport (check Skybus website for details). All in all, I cannot fault the Radisson. The gym upstairs is adequate, but the highlight is literally the highlights ... there is a large spa overlooking the Melbourne skyline, with a steam room and balcony; if only I had used all of this more. The safe in my room wasn't working when I arrived and maintenance were quick to visit and fix it. Also, I didn't once see any housekeeping staff, either in the corridors or at work in the rooms. Maybe it was chance, but I thought it was great that they went about their work in such a subtle manner.