We bought one of those deals of the day - and in the deal was late checkout and one free breakfast. I made the booking and was offered the second breakfast for $20, I agreed.
So we went there, it was in a handy position for us, and we booked a room overlooking the gardens, the first impressions were great, so handy to the Queen Vic Market too. On booking in I made mention of the $20 extra for the second breakfast which noone seemed to know about. How needlessly embarrassing. I really don't get why when offering these things a note can't be made on the booking information of the offer. Anyway we booked in. The room was spacious enough, but the furniture had seen better days, very knocked around. But that didn't matter that much, it was clean and comfy. The staff were very nice and there were some great touches, like the free wi fi, the water with lemon slices by the lift for guests. If you are an early riser like me or have to catch an early flight, there is a pod coffee machine set up downstairs with tea, fruit and muesli bars. Nice thoughtful touch. We could only just hear the trams through the window, but only barely and wasn't a problem at all. The main part of the city is about a 15 min walk or a quick tram ride. There is a free one handy but sometimes it is very very crowded. I preferred walking.
As we were heading to our room for the night, I quickly reminded the concierge about the late checkout. Of course as with the breakfast, they didn't know anything about it but she said not a problem, will make a note of it. It just irks me a little that when you are offered these things that you feel when you try to redeem them you feel like you are doing something dishonest. Again, all it took was a note on my booking. Oh yes the bed was lovely and the big rainshower was beautiful. Very comfortable night's sleep.
Anyway we went to breakfast, I again asked about the $20...again it was a big drama, the girl asked a few people and came back after 10 minutes or so and said yes it is fine. Phew. Still should not have had to go through this....it was kind of embarrassing/humiliating. But in saying that the breakfast was top notch. Huge variety and the egg station was great. There is someone there that will cook fried/poached/omelettes to your liking fresh and also waffles. Love that. After a quick visit to Victoria Market - and that is something really worth going to..they have touristy junk there but they also have the best leather bags and ugg boots etc. Checkout was a little slow, there were only two staff members, but altogether fine.
Altogether it was a great stay, the staff were very friendly, very accommodating but the communication was lacking.