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“Won't stay again” 3 of 5 stars
Review of Quest on William

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Quest on William
4.5 of 5 Hotel   |   172 William St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #40 of 171 Hotels in Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Won't stay again”
3 of 5 stars Reviewed October 11, 2012

The room was fair I guess for the price although our balcony was half repaired by checker- plate which gave the impression it was unstable.
The UHT milk was curdled. We were tired from travelling and were dying for a cuppa. The staff took at least an hour to replace these UHT milks. The staff were unfriendly. The room was inspected my the staff before check out even though they took a $300 bond. I've never come across this in a hotel before.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this review, October 12, 2012
Thank you for your recent review of Quest on William. I welcome your feedback and will look into your concerns accordingly.

I encourage you to make contact with me if you would like to discuss this further.
Aimee Royle Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
    56
    79
    25
    4
    2
See reviews for
54
17
6
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 27, 2012

We stayed in a 2 bedroom apartment which was bigger than expected! The living ares are quite large, although the 2nd bedroom was a bit disappointing with no windows and only folding doors to separate it from the foyer. Great location, walking distance to everything. The 'gym' is very pokey but definitely handy with a cross-trainer and treadmill etc.

Overall: good value, clean and modern apartments. I would definitely stay here again.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this review, September 28, 2012
Thank you for your recent review of Quest on William. The team and I are very happy to hear you enjoyed your stay, and I hope we have the pleasure of welcoming you again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 28, 2012 via mobile

I usually get booked in here when travelling to head office (Melbourne). It's a standard Quest, nice enough rooms, but the thing that always gets me is I never sleep well here (based on twice a year for the last 7 years). All night long there is the constant noise of, the drunks in the street, the trams, the rubbish skips full of bottles being emptied etc etc. It doesn't seem to matter what floor I'm on. I've stayed in other hotels in the very close proximity and heard nothing at all, so where possible I prefer the other hotel. Being a work trip, it all comes down to price on the day of booking.

Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this review, July 30, 2012
Thank you for your review of Quest on William. I am happy to hear that in general you enjoy the rooms at our property and welcome your feedback regarding noise issues.

Unfortunately in a CBD location (facing onto a main street) we can experience street/traffic noise, whilst we do have double glazing windows in all of our lower floor apartments which helps to alleviate some street noise, our location has unfortunately met with re-occurring road and water main works on William Street in the past year.

I encourage you to make contact with me if you would like to discuss this further.
Aimee Royle Quest on William (General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 13, 2012

Spacious, clean and great location. Staff were excellent, so friendly, professional and helpful. Nothing was too difficult for them.
Teeny shower was forgiven based on the above and the fact the actual bathroom was a good size.
Will be staying here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this review, July 30, 2012
Thank you for your recent review of Quest on William. The team and I are happy to hear you enjoyed your stay, and trust we have the pleasure of welcoming you again soon. Aimee Royle Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 25, 2012

I stayed here with a few friends as a girls weekend away. We booked a 2 bedroom executive apartment and it was great. It was self contained with a good size lounge room and kitchen. The main bedroom had an ensuite and well as another main bathroom. We only had one night here but would have loved to stay longer. The staff were all very friendly and professional. The location of the apartments is great and is walking distnace to everything in the cbd of Melbourne, only about a block from Bourke Street Mall.

Room Tip: Upgrade to an executive room
See more room tips
  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Quest on William, responded to this review, June 27, 2012
Thank you for your recent review of our property. I am very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

We look forward to welcoming you to the Quest on William again.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
1 review
5 of 5 stars Reviewed June 17, 2012

I'm a local Brisbane girl and needed accommodation for a week in Melbourne to attend a conference there. Quest on William was close to everything, not too expensive, and had excellent reviews, so I made a booking. My room was absolutely beautiful, spacious and clean. Hotel staff were welcoming and professional, and more than happy to help me with anything I needed. I had a wonderful stay, and if I was to visit in Melbourne again I'd go there, and definitely recommend to other travelers.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this review, June 17, 2012
Thank you for your recent review of Quest on William. The team and I are very happy to hear you enjoyed your stay, and trust we have the pleasure of welcoming you again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 15, 2012 via mobile

The room was amazing... Had the room booked for a Girls weekend away and it was perfect. The three bedrm apartment had more than ample space for the six of us.... And the location was perfect for going out and of course shopping!!!!

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonWilliam, General Manager at Quest on William, responded to this review, June 17, 2012
Thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

We aim to provide convenient, spacious and affordable accommodation for the leisure and business traveler alike, and hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest on William

Address: 172 William St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
#39 Luxury Hotel in Melbourne
#47 Romantic Hotel in Melbourne
#53 Family Hotel in Melbourne
#54 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest on William 4.5*
Number of rooms: 73
Official Description (provided by the hotel):
Quest on William provides a delightful 4 1/2 star experience, superbly located in the legal and banking heartland of Melbourne. Just minutes away, experiences of a different kind can be found at Melbourne's Crown Casino, Southbank, Etihad Stadium, Queen Victoria Market and The Arts Precinct, all within a short walk or tram ride. These spacious apartments boast many features, including wireless internet, fully equipped kitchen and laundry facilities along with separate living and dining areas. There's space to work or entertain, making your stay as pleasant as it is convenient. ... more   less 
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Also Known As:
Quest On William Melbourne

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