We got to our room to find that the roll away bed we requested for our young daughter was not in our room.
I rang the afterhours number and requested one be sent up, When I unfolded it I found that there was no bedding on it. I rang the number again to request bedding, the manager returned with a doona, sheets and a towel. The doona was filthy and blood stained. I told the night manager that it was unacceptable and that I would not put that on a bed for anyone, let alone a child! The towels were ragged and tattered. I asked the night manager to please replace the lot. He returned with “the only thing he could find” two fleecy jet star blankets, with a tired toddler and frustration levels, I took them and went to put them on the bed, when I discovered that these too were stained and dirty.
My daughter slept in the bed with us to ensure she slept in a clean and hygienic bed.
The microwave in the kitchen did not work, We were unable to warm food/ bottles for my daughter - the main reason we booked an apartment .
- Official Description (provided by the hotel):
- It's rare to find accommodation in the heart of city with an abundance of space. Quest Fairfax House has this and more. Built in the old Fairfax Publishing House, the environment is gracious and stylish. A range of studio, one, two and three bedroom apartments are offered and suit the business or leisure traveler alike. Right in the heart of Melbourne on Little Collins Street, Quest Fairfax House is your home base with the city's business, shopping and legal precincts, and the Melbourne Aquarium, Crown Casino, Federation Square and the Melbourne Exhibition and Convention Centre on your doorstep. ... more less
- Reservation Options:
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- Also Known As:
- Quest Fairfax House Hotel Melbourne