We booked a 3 bedroom apartment direct with the property after an on line search.
The receptionist was very helpful and we felt comfortable with the arrangements,.The property was rated 4 star.
After clearing reception we went to the room ( 6 people) we found the bedrooms were not configured as requested/ not enough toweling,soap etc for 6 people / ensuite bathroom fans and lights did not work( could not be fixed until Monday). No airconditionig in Bedrooms only old fans ( advertised as airconditioned). We had loose power points in the bathroom .Rooms not serviced ( told we had a special rate which did not include apartment being serviced) ....only online/and oral comment was this is a 2 night rate.
Wrote to the Management and they apologised....staff were good .....apartment not up to Quest Brand standard ....apparently apartments are on Strata and each owner is responsible
keep for maintenance.......Be careful when you book....ask questions don't assume what you read is what you get.
- Official Description (provided by the hotel):
- It's rare to find accommodation in the heart of city with an abundance of space. Quest Fairfax House has this and more. Built in the old Fairfax Publishing House, the environment is gracious and stylish. A range of studio, one, two and three bedroom apartments are offered and suit the business or leisure traveler alike. Right in the heart of Melbourne on Little Collins Street, Quest Fairfax House is your home base with the city's business, shopping and legal precincts, and the Melbourne Aquarium, Crown Casino, Federation Square and the Melbourne Exhibition and Convention Centre on your doorstep. ... more less
- Reservation Options:
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- Also Known As:
- Quest Fairfax House Hotel Melbourne