Very tired in overall presentation - window coverings were blinds that let all the light in and the balcony was dirty and unsafe for children. Furniture and layout was not family friendly (steep stairs). Customer service was terrible ... we got a call to leave the room as we were walking out the door at 10:01 am and even though before we arrived we requested a car park overnight and for the next day, we were told we had to move the car (as they were fully booked that night) and that we would need to pay an extra $30 for the day (from 10 - 4), and anyway we couldn't leave the car there. Very poor service and attitude from reception who spent 15 mins on the phone leaving us waiting and then told us this which created problems in finding cheap alternative parking in Melbourne.
- Official Description (provided by the hotel):
- It's rare to find accommodation in the heart of city with an abundance of space. Quest Fairfax House has this and more. Built in the old Fairfax Publishing House, the environment is gracious and stylish. A range of studio, one, two and three bedroom apartments are offered and suit the business or leisure traveler alike. Right in the heart of Melbourne on Little Collins Street, Quest Fairfax House is your home base with the city's business, shopping and legal precincts, and the Melbourne Aquarium, Crown Casino, Federation Square and the Melbourne Exhibition and Convention Centre on your doorstep. ... more less
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- Also Known As:
- Quest Fairfax House Hotel Melbourne