I found the staff at check in unhelpful. There was no acknowledgement that I had even entered reception, a nod to show recognition isn't much to ask for. There was no parking available ,only 7 spots, but no alternative could be offered. They didn't know where we could park or associated costs. The room was quite nice, clean, spacious, on level one facing Little Collins st.. Then it was time for bed!! What a disaster! We felt as though Queens st was partying in our room. We got no sleep and my husband had to go to work from there. Not ideal. I would say this room (no. 27) is unrentable due to noise level and drags the Quest name down. They should act on their double glazing instead of talking about it. By far the worst night I've had in a Quest hotel, or any other for that matter.

We stay in a studio apartment for 2 night. The shower had mould in it as did the washing machine. I slept very little those 2 nights because it was so noisy. Even when the people in the next room had a shower you could hear it aswell as their entire conversation. Would not recommend this hotel to anyone. Terrible

I first booked Quest Fairfax for a two week stay for work. The location is fantastic. My first apartment was slightly outdated but it was extremely large and spacious and in very good condition. I agree with other reviewers that it gets noisy on fri and sat nights-but that is expected with a hotel in the CBD.
i was happy wit the location and service so returned again for a 3 week work trip and this time was given a lovely modern apartment and i can say that Gayana did everything she could to make me comfortable and happy. I needed to extend my trip and initially Quest Fairfax was full for the weekend ahead and I had to find alternative accommodation for the weekend. Gayana kindly told me that I could leave my bags with the, save taking it all with me for two nights. she also called me at the first cancellation to save me moving at all that weekend.
I have been welcomed back to Quest Fairfax and been very well looked after. I am so happy with their service and would gladly stay again.

Windows may have been wide open they were that thin, even the pedestrian crossing 'ticking' manage to carry into the bedroom. Not to mention the revellers pacing up and down Queen St, some push and shove below my bedroom with security giving chase, police siren, the foul language etc. I knew i took a chance being so close to Queen St and accepted that there would be some noise, but please up-grade to double glazing....i would enjoy the good value, great location and huge rooms so much more.