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Quest Fairfax House: Traveler Reviews

392 Little Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
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Quest Fairfax House
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90 reviews from our community

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Canberra, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Bring your earplugs”
3 of 5 stars Reviewed October 7, 2012

Windows may have been wide open they were that thin, even the pedestrian crossing 'ticking' manage to carry into the bedroom. Not to mention the revellers pacing up and down Queen St, some push and shove below my bedroom with security giving chase, police siren, the foul language etc. I knew i took a chance being so close to Queen St and accepted that there would be some noise, but please up-grade to double glazing....i would enjoy the good value, great location and huge rooms so much more.

Room Tip: Make sure you get a room above level 3 and in the building that houses reception (its split over 2 b...
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by inky353 for Melbourne
Ask inky353 about Quest Fairfax House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review
October 17, 2012
Thank you for the constructive feedback regarding our Serviced Apartments. We are sorry and apologetic to hear the issue you experienced with noise. We are currently under the process of double glazing our apartments. Please note, until the double glazing can be guaranteed, we advise all guests to request a quieter room to minimise any sleep disturbances when making a direct booking with us. On a positive note, we agree that we offer spaciousness for a good value within a great location. We are happy you feel the same way and look forward to having you stay with us again in the near future!
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Canberra
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“A dissappointment pack your ear plugs”
2 of 5 stars Reviewed September 24, 2012

I was looking forward to the business trip of a few nights. The design of the studio is very good and the staff very obliging. However, whilst I can accept some noise from the garbage trucks down the lane the internal noise is just not acceptable. On the level 1 studio rooms be prepared to hear everything that is happening above and besides; footsteps and even the toilet lid closing. This is a real shame, a great location, helpful staff and good design. Also the upkeep on the bathrooms is not to standard. The shower is leaking and tiles in the bathroom are very loose and it just needs a makeover. Come on Quest you can do better.

Room Tip: Avoid the level 1 studio rooms for noise.. go as high as possible
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask PrinceMan about Quest Fairfax House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review
October 17, 2012
Thank you for taking the time to review our Serviced Apartments. We are glad to hear you enjoyed our Studio Apartment design and the location. Noise is a problem and we understand this. Regardless, we extend our sincere apologises for this issue. We are under the process of double glazing our apartments as well as upgrading the property to make it a more enjoyable experience for our guests.
However for the time being, we would advise you request a quieter apartment when making a booking. You also mentioned maintenance issues with the bathroom. We thank you for this constructive feedback and are seeking to rectify this issue within all of our apartments. We look forward to having you stay with us again in the near future.
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australia
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Good location.”
3 of 5 stars Reviewed August 31, 2012

The Quest Fairfax on Little Collins Street was in a good location for exploring Melbourne. The apartment is spacious and equipped with basics. High ceilings throughout and wooden floors. The apartment consists of two floors, first floor; living room (very spacious), kitchen, bathroom with washing machine and dryer. Upstairs floor; three bedrooms, one with ensuite (including bath).
We found the apartment ok for a weekend but do not expect luxury. The apartment has potential but is lacking character and needs a little tlc. The downstairs bathroom/laundry is very average, it only has a large laundry sink and shower. We did not have any problems with noise during our stay. We used the car park for a fee - it is very tight so only hire a small car if you intend to stay here and use the car park.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lilletads about Quest Fairfax House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review
September 5, 2012
Thank you for your positive and constructive feedback regarding our Serviced Apartments. We agree the CBD location is fantastic, making it easy to explore all that Melbourne has to offer.
The spaciousness of all of our apartments is definitely a rarity when staying within the city.

You mentioned the apartments are equipped with the basic necessities, we are always seeking to improve our offerings and any suggestions you may have would greatly appreciated. This can be done by contacting us directly via telephone or email: +61 3 9642 1333, fairfaxhouse@questapartments.com.au.

We are glad to hear you did not have any noise issues. You did mention the apartment lacked character yet did have potential. We are currently in the process of updating our property however I’m sure you can understand this does take time and we look forward to the end result! Regardless, we apologise for any inconvenience that you may have experienced during your stay with us.
You also mentioned the tight car park; we completely agree that this can be an issue when parking larger cars. Because of this we encourage all guests to specify their car type prior to booking so we are able to allocate parks appropriately.
Thank you again for taking time to share your experience with us and we look forward to having you stay with us again in the near future!
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Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Excellent location, spacious but noisy!”
3 of 5 stars Reviewed July 23, 2012

My boyfriend and I stayed in a studio room for a 3 night getaway from Brisbane. We found the room spacious and tidy. The bathroom was clean but smelt a bit like urine near the pipe hole cover. We found the location of the apartment excellent. It was close to everything, which allowed taxi fees to be cheaper when we didn't feel like walking.

I didn't like it that the room echoed. We could hear other people from other rooms. Also, the outside noise of the cleaning trucks and people leaving bar/clubs during the early mornings was really loud that it woke us up... Though it's understandable, because the location is pretty much central.

I wouldn't mind staying here again if it's just with friends to party or shop.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Lisa J about Quest Fairfax House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review
August 1, 2012
Lisa, thank you for taking the time to review our Serviced Apartments. We are glad to hear you enjoyed your stay with us in the studio apartment for your short getaway! The location is definitely central which does make taxi fares cheap if you are sick of walking like you mentioned. We take the cleanliness of our apartments very seriously and extend our sincere apologies for the unpleasant smells you both experienced. We have since discussed this issue with the relevant parties and again apologise. Also, you mentioned the room echoing; unfortunately the ceilings are high as it previously was the Fairfax Publishing House. Regardless, we apologise for this and thank you for letting us know as we continually seek to offer personalised service and quality accommodation. We look forward to having you stay with us again in the near future!
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WA
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
“Good location”
4 of 5 stars Reviewed June 26, 2012

Stayed in three bedroom apartment top floor. Was great as we stayed with friends. The living area was very spacious and comfortably accomodated us in awake time. THe three bedrooms on the second level were comfy enough, however we did experience a lot of noise on the Friday and Saturday night with loud music and people screaming and fighting outside, and we were on fifth level. However I did get some sleep.
Two bathrooms very clean anddid the job, shame about second bathroom on lower ground. Also there are no hand rails on the stairs, two friends took a trip on their bottom down the stairs, both sober and old enough to do it safely normally!
Fantastic location, we were there for footy both MCG and Etihad were good walking distance for us, occasionally we slacked and got taxis. Good for city shopping. Probably would stay there again with friends.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 3 more reviews by Pip182 for Melbourne
Ask Pip182 about Quest Fairfax House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayana N, Front Office Manager at Quest Fairfax House, responded to this review
August 1, 2012
Thank you for your positive feedback. It was great to hear that you had a comfortable stay at Quest Fairfax House on your leisure trip with friends. Our apartments, we agree are rather spacious and accommodate groups well.
As mentioned, the noise experienced during the weekend can be an issue. We are under the process of double glazing our apartments as well as upgrading the property to make it a more enjoyable experience for our guests. The suggestion of the handrails is a great idea and we will seriously consider this as the stairs in some apartments can be somewhat narrow.
We extend our sincere apologies for your friends tumbling down the stairs and hope they are okay! We would love to have you stay with us again, hope o hear from you soon.
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Melbourne, Victoria
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Additional Information about Quest Fairfax House

Also Known As:
Quest Fairfax House Hotel Melbourne
Quest Fairfax House Hotel
Address: 392 Little Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Kitchenette Suites
Hotel Style:
Ranked #56 of 108 Specialty lodging in Melbourne
Price Range: $$
Official Description (provided by the hotel):
It's rare to find accommodation in the heart of city with an abundance of space. Quest Fairfax House has this and more. Built in the old Fairfax Publishing House, the environment is gracious and stylish. A range of studio, one, two and three bedroom apartments are offered and suit the business or leisure traveler alike. Right in the heart of Melbourne on Little Collins Street, Quest Fairfax House is your home base with the city's business, shopping and legal precincts, and the Melbourne Aquarium, Crown Casino, Federation Square and the Melbourne Exhibition and Convention Centre on your doorstep. ... more   less 
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