We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“FANTASTIC LOCATION LEAVE THE CAR AT HOME” 4 of 5 stars
Review of Punthill Flinders Lane Apartments

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Punthill Flinders Lane Apartments to your Saves list
Punthill Flinders Lane Apartments
4.0 of 5 Hotel   |   267 Flinders Lane, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #94 of 173 Hotels in Melbourne
Brisbane, Australia
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
“FANTASTIC LOCATION LEAVE THE CAR AT HOME”
4 of 5 stars Reviewed July 29, 2011

We visited Melbourne to go to the Australian Open and found this hotel to be the perfect base. The shuttle from the airport dropped us off close by and we were able to walk to most places of interest including Southbank, or catch public transport. The free trams to the tennis were a few minutes walk away and best of all the hotel is right next to Degraves Lane so finding a fabulous place for a meal or a coffee was simple. We also went to a show at Her Majesty's theatre which was about a 15 minute walk away. The room itself was as shown on the Website if a little dark and you do have a view across to offices on the other side of the street. However it was clean, comfortable and well appointed. I would recommend this hotel for anyone looking for a great location but nothing wildly luxurious. Perfect for us and though I didn't see the two room apartments I would think it would be great for families also.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Director of Sales at Punthill Flinders Lane Apartments, responded to this review, August 4, 2011
Dear Jools315

Thank you for taking the time to write your reveiw.

Your feeback about our location gives other reveiwers a great understanding of how central we are to Melbournes famous sporting venues, theatres, cafes and most importantly transport to work your way around the CBD.

With regard to your comment about our 2 Bedroom Apartments - they are spacious and well equipped for families. Apartment Hotels are a great accommodation choice when travelling with children because you can choose to cook meals in your room and save money on dining out.

We hope to see you again soon!

Cheers

Keiran Spencer
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

308 reviews from our community

Traveler rating
    73
    138
    65
    16
    16
See reviews for
65
95
18
42
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Northants, England
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 27, 2011

We arrived early due to an overnight flight. They were happy to look after our bags but we were told they would ring us about 11.30 if the room was ready by then. No one rang us, but we went back about 12 and were allowed to check in.
The apartment had two bedrooms (double and twin). It was very nicely decorated in a contemporary style. It overlooked offices and the noise other people have mentioned was not a problem.
The partition between the second bedroom and the living area did not reach the ceiling which might cause problems for some families.
The downsides to this apartment were that the microwave was very high up and getting hot food out needed some skill (I am 5'7") and the shower was quite difficult to control. The shower was off the main bedroom and there was another loo off the living area. The sofa had seen better days.
Apart from those minor faults it was brilliant. There was a laundry area in the corridor with washer and dryer and detergent was available from reception. We made good use of that.
The location was very convenient.
There were a variety of receptionists on duty during our stay, some more helpful than others.
If we were ever to visit Melbourne again we would go back.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Director of Sales at Punthill Flinders Lane Apartments, responded to this review, August 4, 2011
Dear agentgibb

Thanks for taking the time give us your feedback.

We are receiving a lot of great comments about the new style of our rooms. With our recent refurbsihment program we have done our best to replicate the vibrant, funky and eclectic feel of Flinders Lane and surrounding area.

Great to hear that outside noise wasn't an issue either. Past feedback from guests influenced our descision to commence sound proofing room windows which had previously been vulnerable.

We take your comments on board about the height of the Microwave Oven and the control of the shower. These issues will be addressed with property management.


Thanks again for your feedback.

Regards

Keiran Spencer
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2011

We stayed during the school holidays and it was fully booked but this wasn't a problem and we had booked many months before. This is essential if you are wanting to stay during the school holidays. We stayed in a One Bedroom apartment which was very spacious and the rooms had been recently renovated and the decor was fantastic. Rooms were serviced every day and were always clean. It is in a great location, right in the heart of the city, Flinders Street station is just down the lane. Great places to eat at your doorstop, or do what we did and go to Queen Victoria Markets and buy your fruit, veg, meat and cook it in the kitchen in the apartment. Beds were very comfortable and the kitchen even has a dishwasher! There were two digital brand new tvs, one in the bedroom and the other in the living area. Also had a DVD player in the living room where you could borrow movies from down in the lobby. Trams and trains are close. MCG is a short train or tram ride or a good walk. Etihad Stadium is in easy access via Flinders St station. Thank you to all the people who work at the apartments to make the guests stay so enjoyable. We'll be back very soon.

Room Tip: We stayed in a One Bedroom Apartment which was great for my husband and myself and our 3 year old
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Director of Sales at Punthill Flinders Lane Apartments, responded to this review, July 25, 2011
Hi Luckylane

Thanks so much for your feedback. We look forward to welcoming you back at Punthill Flinders Lane on your next visit to Melbourne.

Best regards

Keiran
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 16, 2011

Location is great. Have stayed a number of times here now. Rooms are very clean, and I am fussy! Some rooms are a bit noisy, I stayed in the same room as my last visit and the window had been double glazed ( or a second window installed in front of the other one) WOW what a difference it made....silence. If you have a room without this the noise problem is not just rubbish collections it is other air conditioners etc, or at least I guess that is what the noise is. Decor is great, and the rooms have every thing you could need. I will be back and already have another booking!

  • Stayed July 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Director of Sales at Punthill Flinders Lane Apartments, responded to this review, July 25, 2011
Hi Jil_33

Thanks for reveiwing Punthill Flinders Lane on Tripadvisor.

With regard to the street noise factor we listened to feedback from our guests regarding this issue and commenced the process of soundproofing the windows which are closest to street level. The solution we found most affective was installing a second perspex window on the room side which acts as an excellent buffer to outside noise. Its a gradual process to complete the entire building - it's great to hear how much of a difference its making already.


Best regards

Keiran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 13, 2011

These apartments are in the heart of Flinders Lane beside the buzzing cafe scene of Degraves St. Location-wise, you can't fault it. Alongside numerous shops, bars and eateries, everything you need is right outside the door with trams and Flinders St station a couple of minutes walk away.

The hotel staff are very friendly and helpful and it's nice to stay somewhere with a bit of effort made with the character of the decor. The apartment itself was well fitted out with modern applicances, comfortable furniture and full size fridge, flat screen TV etc. The showers have water restrictors however, reducing them to a miserable dribble *sigh*

The awesome location is also a weakness. Being in such a busy precinct inevitably leads to a lot of noise - especially if you're at the front of the hotel facing Flinders Lane near ground level. We were on the first floor on the corner of Degraves St and the crash and bang of garbage trucks continued through the night. It's a 4 or 5 storey place so if you're a light sleeper make sure and request a higher floor.

That was our only complaint and we'd definitely stay there again.

Room Tip: Ask for a room on the 2nd floor or above and away from lifts
See more room tips
  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
70 reviews 70 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed June 16, 2011

This hotel is in a great location as it is very close to Flinders station, Flinders lane, Degraves st which have all the cute boutiques and cafes, however the hotel has never improved over all the years we have been coming here. We have stayed at this hotel for several years now as each year we go to watch the F1 grand prix and we always book this hotel over 8-9months in advance with a large group of friends. Each and every year there is an issue with misplacing our booking, booking the wrong year or not allocating the rooms that we request. We have always looked beyond these issues as we love the location, however it has now come to a stage where enough is enough and the apartment standards are just beyond a joke!

We were placed in what they call "2 bedroom" apartments, but they don't even class as a 1 bedroom apartment. The second room they have added is not even a proper room!!!! they have added an extra wall to try and make an extra room and put in 2 beds but the beds don't even fit in the room. YOu cannot close or open the door of the room. The wall that has been inserted into the room doesn't even reach the top ceiling so all the noise carries from the living area to the room.

We went to reception to complain that we didn't fit into the room and that the only shower to the apartment was in the ensuite which is inconvenient when they are charging us for 5 people to the room and the only shower available is the ensuite.

THe Punt Hill group is ripping people off by charging as a 2 bedroom apartment to scam people but only is a 1bedroom apartment.

when we went to discuss with Management, they didn't even care and said that couldn't do anything about even though we had booked 9 mths in advance and have been staying at their apartment style complex for the past 5 years. THey didn't care and said that other people book 12mths ahead and it didn't matter that there were 14 of us that made up the group.

we have been so disappointed with them that each and every year that we go, we always have an issue as they mess up our booking even with so many months of anticipation and they don't even care that we have still remained loyal and in fact brought so much business to them over the years with the large groups with come with. This has and will be the last time we will ever stay with this hotel/apartment and due to their lack of compassion or care of our loyalty so we will take our business elsewhere.

  • Stayed March 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Director of Sales at Punthill Flinders Lane Apartments, responded to this review, June 17, 2011
Thanks so much for endorsing our great location in Melbourne CBD. Guests staying at Punthill Flinders Lane will always for be spoilt for choice when looking for stylish boutique shopping outlets, great cafes, bars and restaurants.

We understand that there may have been a slight mix up with some previous reservations due to different booking sources, however this is certainly not an issue which is consistent with Punthill booking procedures. Punthill are proud of our newly refurbished Flinders Lane property and we are very comfortable that are apartments provide great facilities, a fantastic location and above all a fantastic standard of apartment hotel style accommodation.

We have two room types in the 2 Bedroom Apartment Style category – 2 bedroom deluxe apartments which provide some extra floor space and 2 separate bathrooms (you have stayed in these previously and enjoyed your stay) and 2 bedroom apartments which have a shared bathroom – I agree that if you had 5 people staying in an apartment with one bathroom, then a shared bathroom arrangement would be very challenging…. The set up in the room was advised at the time the reservation was made.

Punthill are certainly not in the business of misleading guests, ripping people off or trying to scam guests by selling a 1 Bedroom Apartment as a 2 Bedroom Apartment – we are very sorry that you feel this way. Standard procedure for Punthill is to advise our customers what style of room they have booked when the reservation is been made.

As leaders in the serviced apartment accommodation sector, Punthill Apartment Hotels offer guests the commitment of a quality accommodation experience which stems from a company philosophy based on customer satisfaction. If our customer service hasn’t lived up to expectations on this occasion we do apologise – this is certainly not consistent with our service levels.

We look forward to welcoming you back to Punthill Flinders Lane next time……
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth WA
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 13, 2011

a nice sized studio room with all comforts. Great location - walking distance to most attractions including MCG. Staff were friendly and helpful. Only issue we had was a very low hot water pressure in showers - hard to have a hot shower. This was passed on to staff - hopefully they correct the problem.

Room Tip: ask for room away from Flinders Lane side,noisy
See more room tips
  • Stayed May 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Director of Sales at Punthill Flinders Lane Apartments, responded to this review, July 12, 2011
Hi Megs88

Thanks for your feedback and compliments on our customer service.

Your feedback with regard to the water pressure has certainly been taken on board.

Hope to see you again when you're back in Melbourne.

Regards

Keiran Spencer
Director of Sales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Punthill Flinders Lane Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Punthill Flinders Lane Apartments

Address: 267 Flinders Lane, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#82 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Punthill Flinders Lane Apartments 4*
Number of rooms: 60
Official Description (provided by the hotel):
The most vibrant part of Melbourne CBD. Punthill Flinders Lane is surrounded by fashion, food and culture reflecting the ambiance and charm of Melbourne's quirky laneways and eclectic cafes. Punthill Flinders Lane is a short stroll to Federation Square, Regent Theatre, Southbank and Crown Casino. Sporting Venues such as AAMI Stadium, Rod Laver Arena, MCG and Etihad Stadium are also within close proximity. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Priceline, Hotels.com and Agoda so you can book your Punthill Flinders Lane Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Punthill Flinders Lane Apartments Hotel Melbourne

Owners: What's your side of the story?

If you own or manage Punthill Flinders Lane Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.