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“Super friendly staff but hotel is NOT in the CBD” 4 of 5 stars
Review of Melbourne Parkview Hotel

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Melbourne Parkview Hotel
4.0 of 5 Hotel   |   562 St Kilda Road, Melbourne, Victoria 3004, Australia (Formerly St Kilda Road Parkview Hotel)   |  
Hotel amenities
Ranked #18 of 170 hotels in Melbourne
Auckland Region, New Zealand
Top Contributor
73 reviews 73 reviews
49 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
“Super friendly staff but hotel is NOT in the CBD”
4 of 5 stars Reviewed February 17, 2013

Super friendly staff here! We stayed in 3 different hotels on our Melbourne trip. The other 2 were in the CBD. This hotel is along St Kilda Rd, about 15 mins walk to Chapel St, and a tram ride into the CBD.

Rooms are quite nice, clean, well maintained. None of them have baths though (we actually paid for an upgrade on night 2, but were told none of their rooms have baths, only showers.)

Enjoyed the heated spa pools, even though it was summer and it got pretty hot in the spa room with the sun shining in.

My only gripe was that this hotel comes up under "CBD hotels" on Wotif. HOWEVER, it is NOT in the CBD. The Melbourne Airport door-to-door shuttle will NOT drop off or pick up from this hotel. There is an airport shuttle that services St Kilda, BUT only until early evening. If your flight arrives later than 8pm, you will not be able to find a direct airport shuttle to this hotel!!!! We ended up having to take the SkyBus to Southern Cross station, and then take a taxi to Parkview. Quite a costly exercise, and the last thing you want to do when arriving late at night.

Obviously this is not the fault of the hotel, but just so you know, and don't find out until it is too late, like we did.

Room Tip: Rooms are basically the same inside. Just the views are different, and costs more.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkview562, Manager at Melbourne Parkview Hotel, responded to this review, March 14, 2013
Hi AklTraveler

Thanks for your review we appreciate the time it takes for our guests to pass on their experiences. We do have 5 Family rooms that have baths and 2 Spa suites with them as well if this is important to you for next time.

As to the CBD listing this is the result of our address on St Kilda Rd with the postcode of 3004 being located in the suburb Melbourne and something over which we have no control. We are in fact just short of 3km from the CBD and about 1.5km from St Kilda & Chapel St Prahran.

The airport shuttle we recommend for door to door drop off and pick up is the Frankston and Peninsula Airport Shuttle, however as you point out their last departure from the airport is 8.30pm. For departures after this Jetbus run until 10.30pm and will drop off at the hotel, we don't recommend them for pickups however as they struggle to keep to schedule.

Kind Regards
Andrew Goldfinch
Hotel Operations Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 13, 2013

This is one of the few hotels in a major city where you can do your Laundry , have meetings , walk into transport into the city very quiet location with nice finishes and comfortable surroundings.
The restaurant is great and the breakfast is very welll put on in the form of a hot buffett and a good selection on the menu for dinner. The staff are very helpful and also the hotel does a large corporate trade including 3 Formula One teams when the Melbourne Grand Prix is on as I have been told an entrance to the track is right outside the front doors. This hotel comes highly recoomended where the staff helped me with some small issues and were very accommodating. all the staff communicated well and lots of the staff look like local Melbournians. I usually stay at the Accorr but I cannot handle there extras that they keep tacking on for Laundry and Breakfast which is very average now and no one takes responsibility for anything , I stayed at the hotel for 2 weeks and found it very comfortable. Gym is clean and the rooms are very clean ....

Room Tip: Some rooms have views over Albert Park but I found the place very quiet.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Parkview562, Manager at Melbourne Parkview Hotel, responded to this review, March 14, 2013
Hi Ozipeter

Thanks for the great review, we really love hearing the things our customers like.

Kind Regards
Andrew Goldfinch
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bright, Australia
Top Contributor
88 reviews 88 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed February 11, 2013 via mobile

Have stayed hear on many occasions over the last six months enjoy my time there on each occasion . All staff are very friendly and remember your name which is a nice touch A thanks to,Angelo who always ask's how I am going as I have had a few trips to the Alfred which is very close by. The breakfast crew are great as are the receptionist. The spa on the 9th floor is great especially at night with all Melbourne's lights at there best. My grandchildren loved on my last visit to see the Xmas lights.Room's are always kept at a high standard, close to tram stop which is very convenient.looking forward to my next visit.

Stayed December 2012, traveled as a couple
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Parkview562, Manager at Melbourne Parkview Hotel, responded to this review, March 14, 2013
Hi Darren S

Thanks for the great review, we really appreciate it. Glad to hear Angelo is looking after you, he's a terrific guy and it's fantastic having the same face out in the lobby for more than 10 years now. He's almost a national treasure, hope the health issues are improving.

Kind Regards
Andrew Goldfinch
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

We stayed just one night and had a pretty good stay. It was booked for us by a family member and might not have come to our attention otherwise. Nothing stood out as amazing but this is a good quality hotel that is reasonably well priced and well located. It is not as convenient as the cbd hotels but is really close to a tram stop and the view is awesome. The car parking is cheap as well which is a real bonus but the carpark requires some real manoeuvring. We would always look it up to compare prices when staying in Melbourne in the future and be happy to stay here if our other preferred hotel is significantly more expensive.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkview562, Manager at Melbourne Parkview Hotel, responded to this review, March 14, 2013
Hi KiwiMedic

Glad to hear you enjoyed your stay and we hope we do see you back again.

Kind Regards
Andrew Goldfinch
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
65 reviews 65 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 29, 2013

We have stayed in this hotel on a number of occasions and have always had a good experience. Only ten minutes by tram into the city or ten minutes to St Kilda this Albert Park location is great. The king size room (upgraded for $20) we stayed in last weekend had a lovely view of the cricket ground and tennis courts and across to the city. It had been updated, was clean and well equipped. Breakfast was not included but we weren't worried about that as we often prefer to have brunch instead of getting up early to make it to breakfast on time! Check in was very smooth and even though the parking spaces are very tight we were guided to the GM's parking spot by the concierge. We didn't have the need to call anyone after check in so can't comment on housekeeping or room service. All in all, this hotel offers great value for money and a good standard of service.

Room Tip: Ask for a city view room. Much nicer than looking into another building.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkview562, Manager at Melbourne Parkview Hotel, responded to this review, March 14, 2013
Hi wizzynew

Thanks for the positive review, I'm glad you had a great time. Just to let you know that if you do buy a bed and breakfast package and miss the buffet we are happy to serve you a la carte breakfast in the cafe right up until 1.00pm on weekends at no extra charge.

Kind Regards
Andrew Goldfinch
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 26, 2013 via mobile

I purchased a deal online for a City view room including Breakfast, Parking, Wifi, massage vouchers, a bottle of wine and a 1pm checkout.... all for $149. Excellent deal. Room was nice, view was lovely and the bed was comfy. We were on level 6 nice and quiet. Only negatives were... The showers drainage was not sufficient, this caused the water to flow out the door and flood the bathroom at times, the carpark was very tight and very hard to find a park and we didn't receive our massage vouchers. But.. Again for the price we overlooked the small issues. We had a great time and didn't want to leave!!!!! We will be back!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkview562, Manager at Melbourne Parkview Hotel, responded to this review, March 15, 2013
HI Lexi K

Glad to hear you had a nice time on our Scoopon deal. We have done a couple of these on different sites (cudo, ourdeal) over the last year and they seem to work really well for both customers and us so keep your eye out for more. Just to let you know the massage treatments were organised by Scoopon and you had to book them directly with the spa quoting the Scoopon code, we never had vouchers to hand out.

Kind Regards
Andrew Goldfinch
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 24, 2013

My husband and I stayed at this hotel using a 3rd party deal. We had a city view room with a late check out of 1pm and full buffet breakfast.
Our first impression in the lobby was it was slightly dull and boring. The greeting we got from the front desk was amazing. If I can recall correctly her name was Amelia. Such a wonderful and helpful staff member.
Once we arrived in our room I had a good look around (I work at another Melbourne property in housekeeping). I found it to be reasonably clean. Just a few little things that do make a lasting impression. The bathroom mirror and shower screen had not been cleaned properly, dried watermarks everywhere. The in-room dining menu had thick coffee stains on the front cover. Last thing I found wrong in the room was there was only 1 bathrobe in the wardrobe. A used one at that. It was untied and there was make up on it.
After going back downstairs and speaking with the front desk, Amelia(?) apologised and had clean new bathrobes sent to our room. On our return there were 2 new bathrobes on the bed, yet the dirty one was still left in the wardrobe. Hmmmmm...
The spa and pool are a little different here. The pool is a plunge pool and only 5 metres deep and the spa is right along side and is 1 metre deep. A great view of the city while in both of these. Although while we were in the spa, we noticed that the vent on the side, in the spa was coming off, screws hanging out. We reported this to reception.
Buffet breakfast was reasonable. Nothing exciting, just your usual buffet breakfast. But my hubby did say the coffee was disgusting.
We saw housekeeping a few times but no hello nothing from them even when we did say good morning to them.
Would we stay here again? More than likely not unless I had no other options.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkview562, Manager at Melbourne Parkview Hotel, responded to this review, March 15, 2013
Hi ausoiler

Thanks for your feedback, we really appreciate the time our guests take to let us know what they did and didn't like. I have passed on your comments to Amelia and have also let our Housekeeping Manager know about the other issues you experienced. Thanks again.

Kind Regards
Andrew Goldfinch
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melbourne Parkview Hotel

Address: 562 St Kilda Road, Melbourne, Victoria 3004, Australia (Formerly St Kilda Road Parkview Hotel)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #18 of 170 hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melbourne Parkview Hotel 4*
Official Description (provided by the hotel):
** AS OF JULY 1 2013, WE ARE NOW OFFERING FREE WIFI THROUGHOUT OUR HOTEL (IN ROOM AND IN ALL PUBLIC AREAS)Just a stone’s throw away from the CBD, the Melbourne Parkview Hotel is located along St Kilda Road’s famous tree lined boulevard on Melbourne’s city fringe. Our 206 spacious, warm and inviting rooms provide guests with a separate dressing and wardrobe area, well-appointed bathroom with large walk in shower, individually controlled air-conditioners, work desk and plenty of fresh air from one thing you won't find in most other hotels, windows that open.Other room features include mini-bar, tea/coffee facilities, in-room safe, bathrobes, pillow menu, double glazed windows, high speed wireless broadband internet access, High Definition LCD TV with Foxtel Cable Television and a Media Hub allowing direct TV connection for your media device.Hotel facilities include 24hr reception, 24hr room service, dedicated conference floor, gym, concierge, guest laundry and dry cleaning service, business center, complimentary newspapers, on-site secure parking and complimentary wireless internet in public areas. Relax and indulge whilst taking in the views of Melbourne and surrounds from our indoor roof top spa & sauna.Breakfast, lunch and dinner can be enjoyed in Woods Cafe, Bar & Restaurant, with its outdoor terrace, café, restaurant, and bar.Many of Melbourne’s tourist attractions are only a short tram ride away including the iconic Federation Square, Chapel Street, Shrine of Remembrance, Royal Botanic Gardens, MCG and Etihad Stadium. The Melbourne Parkview Hotel is in the perfect location to enjoy the best of Melbourne. ... more   less 
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