We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellant Hotel, food and service” 4 of 5 stars
Review of Novotel Melbourne on Collins

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Novotel Melbourne on Collins to your Saves list
Novotel Melbourne on Collins
4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #36 of 173 Hotels in Melbourne
Certificate of Excellence 2014
A TripAdvisor Member
“Excellant Hotel, food and service”
4 of 5 stars Reviewed December 1, 2010

Excellant selection in breakfast, quality internet service, very good and helpful staff and good location.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 7, 2010
Dear Guest,
Thank you for time to post a comment on Tripadvisor. We are so pleased that you enjoyed everything we as a Hotel have to offer. I will share your feedback with my team .It is our aim to give great service and it appears we have achieved this. Thank you again for you kind words.
Sincerley,
Hayden Hughes,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,360 reviews from our community

Traveler rating
    1,377
    1,475
    375
    83
    50
See reviews for
879
1,296
262
546
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed December 1, 2010

Very conveniently located especially for public transport, sightseeing and shopping. Great breakfast set up (a standard Novatel feature - done well). Friendly and helpful service throughout. Would request an exterior facing room next time around - just for the daylight as the room itself was great.

  • Stayed November 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 7, 2010
Dear Guest,
Thank you for commenting on our wonderful location which makes it so easy to see Melbourne. I appreciate your feedback about the wonderful and friendly service you received throughout your stay and I will share this with my team. Our breakfast at Novotel is well loved by all regular clients and the occassional visitor like yourself. I am pleased that you would stay with us again.On your next booking please mention that you would prefer an external facing window as depending on roomtype this can be easily followed through by my team. Thank you again, I hope we will be able to see you soon.
Sincerley,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Top Contributor
66 reviews 66 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 29, 2010

Was impressed with the hotel - only negative experience I had was second night at dinner bit disappointed with the service. Accor advantage plus card very worthwhile. Front reception were great as was the room service.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 7, 2010
Dear Guest,
Thank you for replying on Tripadvisor. Please accept my apology that you where dissapointed with the Restaurant Service. I will bring this to the attention of the Manager. However I am pleased that you where impressed with the Hotel in general and especially the Reception team and RoomService. This postive feedback I will share as well. We would love to welcome you back for another visit.
Sincerley,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 29, 2010

While this hotel is in a fantastic location, it has the worst valet parking of any hotel I have ever stayed in. I have stayed at the property many times and the last three times we have had problem with parking, picking the car up at the end of our stay. Waiting on the street for 50 mins with a small baby only to be told that they didn't know which car it was. And the guy I spoke to was rude and really didn't care less. A crap ending to an otherwise good stay.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, December 7, 2010
Dear Guest,
Thank you for your feedback on your recent stays. PLease accept my apologies for this experience, I was very disappointed to hear that this has happened to you on three occassions, let alone once. I have addressed this with the team to ensure this is reviewed and corrected for the future. Thank you again for your feedback, and I hope we can redeem ourselves on your next visit.
Yours sincerely
Hayden Hughes-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Novotel Melbourne on Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Melbourne
#31 Romantic Hotel in Melbourne
#34 Business Hotel in Melbourne
#36 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Cheap Tickets, Booking.com, Hotel.de, HotelTravel.com, Agoda and Expedia so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

Owners: What's your side of the story?

If you own or manage Novotel Melbourne on Collins, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.