We stayed here at the end of our honeymoon in Australia and were very pleasantly surprised. As a chain, we were expecting basic, no frills, well-kept accommodation and our expectations were greatly exceeded. The hotel is in a fantastic location, right in the middle of the city but no noise from the street could be heard from our room. The staff were excellent, very helpful with all our queries and so welcoming, especially the porters. As we were on honeymoon, we were kindly upgraded to a king size room which was lovely. The room was spacious, well decorated, clean, well kept with all the essential mod-cons and everything we needed. The buffet breakfast was expensive which was a shame so we ended up eating in cafes. My only real issue with the hotel was the renovation work. I realise that they are doing the work to improve the hotel and once it is completed the hotel will be fantastic. However, we were not given prior notice of the works. We were not disturbed by any noise and didn't really notice that the work was happening but we had been looking forward to using the gym and the swimming pool which were out of action due to the refurbishments. My husband is keen on his fitness and the temporary gym they had provided was inadequate for his needs and i was disappointed not to be able to use the swimming pool. Other than this though, we were really very pleased with this hotel and had a wonderful time in Melbourne.