I wanted to highlight a very average experience I had staying in the Novotel in Melbourne.
I was lucky enough to go away with my girlfriend on a business trip to Melbourne. Her company paid for the hotel, so I just bought a flight and booked another hotel (The Park Hyatt see separate review) for the weekend. We stayed at the Novotel from the 14th of July 2009 until the 17th. The hotel has a fantastic central CBD location on Collins St and very convenient for restaurant, bars and other attractions.
Her company paid around $260AUD per night for a King room excluding breakfast, and I noticed there are not many significant discounts on this price available online.
Things started well when they upgraded us to an Executive suite on arrival, but this was soon overshadowed by fact they told us the pool was out of use and the gym facilities limited due to a refurbishment. I noticed this is not mentioned anywhere online, so beware before booking.
The executive suite is disappointing, a slightly bigger than normal room with a sofa in it. The carpet is bland, the room drab with no real natural light, as the windows look out over the atrium of a shopping center. There is a decent sized desk and a flat screen TV on the wall above, however the in house movies are not far off $20 a pop.
The bathroom looks more like something out of a Formula 1 hotel than a 4 star hotel. The shower is inside the bath, which is far too narrow and shallow for a decent soak. If you are paying $260AUD a night you want a bit more than this.
The hotel decor is very business hotel, and looks tired and unexciting. The entrance off Collins St is slightly unusual with a small concierge area, and lifts that take you up to the main reception area where the bar and restaurant are located. When these lifts broke for a day it became a real ordeal to get out of the hotel.
The bar is overpriced with a pot of Heineken selling for $8. Breakfast at Michelle’s restaurant is $33 for full and $28 for continental. Whilst the selection is o.k this is once again well over priced for what it is. I think this hotel relies heavily on people on business trips with expense accounts.
The service is not much better than the hotel. On my first day I went to the concierge and asked about visiting the QVB markets that morning. He highly recommended it, so I set off for the 15 minute walk up there, only to find it was closed on Wednesdays. Surely knowing this is the ABC for a concierge. I decided not to use that service again. The reception staff were little better than this. When the lifts broke down to road level for nearly a whole day, they would let you walk right past them and up to the sign on the lift telling you it was out of order, you then had to turn around go back to reception and ask how to get out of the hotel. Why not just stop me on the way through? Equally when I checked out they didn’t even ask me how my stay was, or thank me for my business. This hotel did not exceed my expectations in any area. In fact it disappointed me in most.
In conclusion this hotel is a rip off. If it was priced around the $100 to $150 mark it might be worth it. The rooms are poor, the service is unremarkable, the services are overpriced, and the concierge will probably know less than you about Melbourne. Don’t stay here if you are paying, and ask your company to book you in somewhere else if you can.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thankyou for posting your feedback on Trip Advisor.
We are disappointed that we fell short of your expectations. As I'm sure you've read from the many reviews posted by other customers we generally leave our guests feeling very satisfied. Clearly this is not the case with your recent stay, and we shall use your note as a lesson to remain ever vigilant.
I took the time to review your feedback about the Park Hyatt to gain some perspective of your expectations and thank you for taking the time to post frank feedback about that hotel also.
Would be so kind as to provide an opportunity to discuss your stay personally? You contact me directly at firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.