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“GOOD VALUE FOR MONEY” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #35 of 171 Hotels in Melbourne
Sydney, Australia
Top Contributor
80 reviews 80 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
“GOOD VALUE FOR MONEY”
4 of 5 stars Reviewed today NEW

This was the 5th time we have stayed at the Novotel on Collins during the Australian Open tennis. We like the large rooms and friendly staff. A bonus is its great location close to the best of Melbourne's famous laneways, only 400 metres from the tram shuttle to the tennis and a block away from Bourke Street Mall with its great shops and department stores.Of course, being in a peak period the rooms are not cheap but compared to nearby 5-star hotels it is good value.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,213 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Overall, Novotel was an average hotel but with a great location. Staff were friendly and accommodating when we switched our rooms. The central location made this hotel incredibly convenient and easy to access shopping, trams, and the Australian Open. The rating we give highlights more the location than the hotel itself. There were minimal amenities and toiletries offered, and the front desk staff were often busy, so there was typically a wait in the mornings and afternoons. The room was a nice size, but don't expect any great views. We were a bit disappointed by the mattress (it felt like it was well-worn from previous guests...indents in the mattress), the linens, which could be replaced (some towels and foot towels were very worn out), and the limitations on devices that we could access wi-fi. Some perks we definitely enjoyed from this hotel was the lounge with the large TV that played the matches from the tennis tournament, free drinks and bottle water, and, of course, the phenomenal location.

Room Tip: We had a room that looked outside the hotel and it was nice to have more privacy. Inside rooms overl...
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  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I'm sure this hotel was lovely ... Before they started demolishing the retail arcade next door. And when I say next door - there is no gap. Our room directly overlooked the construction site and at 8am Saturday morning the jackhammers started. Deafening !!! Don't stay here if you want a sleep in .... At least not until they finish building next door

  • Stayed January 2015
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portarlington, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

the standard rooms are big,clean and every thing you need they even come around with free water bottles, good small reading lamps,great shower nice dark room, good valet car parking, there is a small wait to get your car just allow time if it is busy ask at desk.

Room Tip: the buffet breakfast is to die for, and a nice quiet bar
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Antony P, General Manager at Novotel Melbourne on Collins, responded to this review, yesterday
Thank you, we are thrilled that we provided you with a great stay. Thank you for sharing via TripAdvisor. We would love to see you on a future visit.
Sincerely,
Antony Platford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Melbourne
#26 Business Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#34 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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