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“Good for the business traveller” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
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Free Breakfast Offer
Ranked #32 of 171 Hotels in Melbourne
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Good for the business traveller”
4 of 5 stars Reviewed 2 days ago NEW

Due to its location its a very convenient place to stay for a few nights. Room is spacious clean and comfy. Housekeeping and room service can be a little inconsistent, but overall a good place to stay.

Stayed November 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,130 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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London
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Glad I booked this hotel for 3 nights, right in the middle of the city, fabulous for shopping, restaurants, transport, and good value too. The room was clean, quiet, with a nice shower room.
The wi-if was fast and good. The staff is very friendly, smiling and helpful.

Room Tip: I had breakfast in the local restaurants, there is a multitude of choice as well as coffee shops.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west yorkshire
Top Contributor
85 reviews 85 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Our room was not ready upon arrival. Having travelled 24 hours was very disappointing. We had to wait in reception for over an hour. When showed to our room we discovered the overflow pipe escaped into the bathroom. We changed rooms to 7th floor. At 7am building work started and awoke us daily. The work was only the floor below sand we were not told. As we were only staying 2 nights out up with the inconvenience. The room was clean and laundry service good. Restaurant good for breakfast. We learned afterwards that the hotel posted the building on their website but we were not told otherwise we would have chosen a different hotel.

Room Tip: Find out beforehand if the building work has been completed before booking.
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  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Two nights room OK Great location.
Staff Ok although no effort made to carry our bags.
They charge for Wi-FI $ 24 bucks seems a bit over the top.
Breakfast buffet quite nice but extra cost.
All in all OK but ....for the money expect more than we got.

Room Tip: go for the upgrade and see if you can get a room close to the Lifts
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  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
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Wellington, New Zealand
Top Contributor
124 reviews 124 reviews
67 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First off, the location is great - an easy walk to all the downtown shops and restaurants. All the staff I encounted were also very friendly.
The room itself was a decent size, clean and modern with a comfy bed. Overall I can't complain about anything. It is a pretty long walk from the lifts to the actual rooms so if you have any disabilities I would recommend requesting a room close to the lifts.
The buffet breakfast was good and I ordered room service (the salmon) which was delicious, fresh and delivered promptly.
I would not hesitate to stay here again.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony P, General Manager at Novotel Melbourne on Collins, responded to this review, 5 days ago
Thank you for your sharing your complimentary review via tripadvisor. How wonderful to read that we delivered and impressed with everything we promise. And yes, if we can help with any special request you might have for a future visit please just ask my friendly team.
We certainly look forward to welcome you back.
Sincerely,
Antony Platford
General Manage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Melbourne
#24 Family Hotel in Melbourne
#26 Business Hotel in Melbourne
#31 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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