Overnight stay at Novotel for Valentines Day. No problems with the room but upon check out we were asked if we had taken anything from the mini bar. When we replied, "Just a water plus our drinks from the bar last night" Joshua the desk attendant told us our balance of $78.00.
$78.00??? For what?
He then read through the items including breakfast .... Which we did not even have (nor was it included with the room)!!!
When he was told that we didn't HAVE breakfast he informed us that the computer automatic charges you!! What an absolute scam.
Usually at this stage you would expect some kind of apologetic customer service instinct to kick in, but this attendant did nothing of the sort.
His arrogance was noted from serving the customer prior and he basically flicked the adjusted bill across the counter and that was it.
Whilst this hotel is based in a key location, it shouldn't be taking for granted it's paying customers. It's what keeps staff like Joshua employed. And it should heed this recommendation of retraining this person on best practice customer service attributes.
Won't be staying here again.
- Also Known As:
- Novotel Melbourne On Collins Hotel Melbourne
- Novotel Melbourne On Collins Hotel
- Accor Melbourne On Collins
- Novotel Melbourne
- Melbourne Novotel
- Official Description (provided by the hotel):
- Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 star property is situated above the Australia on Collins shopping complex and is within walking distance of some of the finest attractions in Melbourne. With six dedicated conference and event spaces, stylish restaurant and bar, indoor heated swimming pool & spa (currently under mainenance due to a water leak) and fitness centre, it is the perfect choice for both business and leisure travellers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Agoda, Travelocity, Hotels.com, ACCOR, Tingo, HotelTravel.com, TripOnline SA, Otel, getaroom.com, Expedia and Venere so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.