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“Very Good” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #36 of 173 Hotels in Melbourne
Certificate of Excellence 2014
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3,354 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 12, 2013

Room was modern, a good size and very comfortable. I was travelling for business and the location is excellent as it is very central. They have valet parking for $35 extra per night which is a bit on the expensive side I believe.

Staff were excellent.

There was a lot of noise after 21:30 on the night I stayed from building works (concrete drilling). It was difficult to get to sleep due to this. It had stopped by about 23:00. If it was not for the noise I would have rated the hotel as very good.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

We had a wonderful experience, great room, great hotel, fantastic staff who went above and beyond, very happy and would happily stay again! Excellent location in Melbourne, close to everything, great!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, November 15, 2013
Melbourne is a beautiful town and I am pleased that you have wonderful memories. I will share your encouraging words with my team as our aim is to provide each guest the total experience. We are pleased we achieved this.
Thank you for your review and hope you get to travel again.
Sincerely,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bunbury
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2013

Stayed at Novotel for 5 nights and found the location of the hotel excellent and very central. Even though extremely busy, all staff were attentive, friendly and helpful at all times. being accor advantageplus members has the added bonus of the 50% discount on all dining which is very attractive.
Overall we were very happy with our stay and looking forward to our next stay there in Jan 2014.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, November 15, 2013
Thank you for your recent patronage and already planned future visit. 5 days is a long time to be away from home and your own comforts but I am pleased that we helped to make your stay more enjoyable. 2014 is not far way and we look forward to welcoming you back soon.
Sincerely,
Hayden Hughes
General Manager.
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Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 8, 2013

I stayed here for 4 nights in late October for a trade show at the Exhibition Centre. The location of this hotel is fantastic - right in the heart of the city, and thanks to Melbourne's excellent tram network, it's easy to get anywhere you need in the CBD and surrounds.

This hotel is similar to the Sofitel up the road in terms of layout, as it's part of a shopping complex and check in is on the 2nd level. Having a concierge and other staff down at street level was great, as they could assist with directions, luggage and anything else.

The room itself (King Premium) was fairly standard for a Novotel, with a great bed and electric blinds that helped block out almost all light. Front desk staff were courteous and helpful, especially when I needed some documents printed for work - they were delivered to my room 5 minutes later!

My only issue was with the gym, which is down in the shopping complex. There wasn't much there to speak of, and the lack of water to drink was a problem. But this was only a minor issue in an otherwise great hotel.

This hotel and its rooms aren't as fancy as the Sofitel, but the location trumps the Sofitel. Price permitting, this is where I'll stay when I'm next in Melbourne!

Room Tip: The King rooms are a little better, but as this is an atrium style hotel, they are on the far side a...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, November 15, 2013
Thank you for your recent stay with us and time to review us. Wonderful that our central location made it easy for you to get around and that my team helped with their professionalism. As the Hotel's pool and gym is presently under Maintenance we are providing a temporary alternative for guests who like to keep to a routine. Those work are scheduled to be completed end December just in time for the warm weather in Melbourne. For any promotional rates please look at the Accor website or call my team direct for help. We would love to see you again.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#35 Business Hotel in Melbourne
#36 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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