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“Melbourne trip October 2013” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #40 of 158 Hotels in Melbourne
Certificate of Excellence
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3,528 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
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English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

I am a gold member of the Rydges program. I was becoming very annoyed at the customer service I was receiving from their hotels and their poor status recognitions. The gentlemen that check my friend and I into your hotel provided me exceptional customer service. All the staff always had a smile and I could not of asked for anything more. The Hotel was nice clean and tidy and the overall experience was fantastic. I will now be using Accor Group Hotels from now on. Well done to the Team at Novotel on Collins.

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed October 30, 2013

No complaints from us regarding our stay at the Novotel on Collins. From the valet parking (be ready for a busy curbside) to the checkout, we had no issues. The check in was fast and prompt, the room itself was clean and spacious, the breakfast buffet was of a great standard, the checkout was fast and simple. The walls and door are a bit thin though, I could hear our neighbours and people walking past our room- keep that in mind if you are a noisy romantic ;)

We would return if needed for a night in the big city

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 29, 2013

The location of this hotel is great. Heart of Melbourne with trams out the front, shopping arcade next door and walking distance to everything you'd want to see in Melbourne. Only hassle is arrival where there is loading zone area only so doormen have to be right there and ready to go otherwise you can get some grief from passing traffic.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
1 review
2 of 5 stars Reviewed October 28, 2013

We were celebrating our two yr wedding anniversary. There was strands of hair on the floor in thr bathroom and on the towels. The bathroom filter hasn't been cleanes in a while. At midnight our clock alarm went off, aircon was rattling all night. Did mentioned this at checkout. The staff were friendly and helpful. Enjoyed our free drink at thr bar.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 26, 2013 via mobile

We stayed at the Novotel for three nights and we really enjoyed our stay. I had booked our room on Expedia and on check-in we found out we had been upgraded from a double room to a family suite which was a nice surprise. We have two young kids so the separate bedroom with two twin beds was perfect. Our room on the 9th floor overlooked the shops so there was no sunlight shining in the room in the morning, this helped the kids sleep in a little longer then normal. The room was very spacious and comfortable. Nespresso coffee, robes and slippers were an added bonus. The location on Collins was convenient with plenty of shops and cafes in walking distance and two blocks from the river. Valet parking is expensive, but I assume it is everywhere in the city. The hotel staff was very friendly and quick to pick up and return our car for us (even after 11pm after our return from a day at Phillip Island). There is a tram stop a block away which we made use of on a cold, rainy day. We did not eat at the hotel so I can not comment on the restaurant or room service. I would definitely recommend the Novotel for a business or family stay in Melbourne!

Stayed October 2013, traveled with family
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Melbourne
#31 Business Hotel in Melbourne
#32 Family Hotel in Melbourne
#39 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
Reservation Options:
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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