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“short stay” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #28 of 172 hotels in Melbourne
Melbourne, Australia
1 review
“short stay”
4 of 5 stars Reviewed July 14, 2013

The restaurant has had a major reno and the food was excellent. Rooms clean and well presented. Love staying here. The location is in the heart of Melbourne. All staff were friendly and couldn't do enough for you.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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2,716 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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  • Danish first
  • English first
  • French first
  • German first
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English first
Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 13, 2013

Reasonably priced given the location, but it's the staff who made our stay great. When my son needed first aid, the reception staff were excellent and even sent him some complimentary ice cream and called to make sure he was OK. It's the little things that make the difference between good and great.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mooloolaba, Australia
Top Contributor
58 reviews 58 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 11, 2013

I lived in Melbourne for fifty years and walked past this hotel without noticing it was there. I finally stayed here for a week and it it fantastic. It is worthy of five stars. The concierge were fantastic. Every request and challenge I asked for they did so with a smile and gusto. Ben in particular was great. The room was clean and spacious. The bathroom and shower perfect. The breakfast was to die for and they have decent coffee. If you have a car the valet parking is great value and so easy. I very rarely can write a review without a criticism but a honestly can't fault this hotel.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 11, 2013

I stayed here over the weekend from 5th July to 9th July for a total of four nights.

We went to the hotel early to deposit our luggage but managed to check in early before 12pm due to availability of the rooms. I credit Ms Olivera at the reception for her hard work in assisting us with a room on the top floor overlooking Collins Street. Also, much thanks to housekeeping for the hasty deliveries of bathrobes on request.

The room was decked out in the standard Novotel colours, with lavish finishings. The chaise lounge by the side was really comfortable, with multiple cushions. The bathroom was stylish and impeccably clean, with a nice LED frame mirror that provided adequate lighting. Plenty of storage in the room as well. The bed, however, was a little disappointing without fitted sheets.

A little disappointed that the pool was closed due to a leak. The gym set up was functional but minimal, cannot complain about that though.

In addition, the hotel is situated in the middle of Colins Street and that is a winner in every sense. Easy access to all the key tram stops around Melbourne CBD.

Overall really good experience with the the room as expected of a 4-star hotel in the Accor group.

Room Tip: Street view rooms on the outer skirt of the building are great.
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 11, 2013 via mobile

Despite the renovation and star ratings this hotel needs a kick in the pants.
Sloppy housekeeping eg litter bins left uncleared,sweet wrappers from previous guests left by the bed of 2 days,bathrooom not resupplied and general inattention.At breakfast hot food on cold plates congealing rapidly.
Given the location on Collins which is near perfect for Melbourne this Novotel should do much much better although I will say the staff do save it on several fronts but they are saving a sub-standard product.

Stayed July 2013, traveled on business
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Additional Information about Novotel Melbourne on Collins

Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne On Collins Hotel
Accor Melbourne On Collins
Novotel Melbourne
Melbourne Novotel
Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Melbourne
#27 Luxury Hotel in Melbourne
#27 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 star property is situated above the Australia on Collins shopping complex and is within walking distance of some of the finest attractions in Melbourne. With six dedicated conference and event spaces, stylish restaurant and bar, indoor heated swimming pool & spa (currently under mainenance due to a water leak) and fitness centre, it is the perfect choice for both business and leisure travellers. ... more   less 
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