I stayed in this hotel in April 2013 with my Mum for a weekend getaway to Melbourne. The hotel was great, checkin was quick and easy despite arriving close to midnight. The room was great. Spacious, clean and comfortable. We booked the standard room that had two double beds. The beds were very comfortable, room was modern (refurbished) and I had no complaints. It was nice and quiet and we had nice relaxing sleeps.
The location of this hotel is perhaps it's best feature. It is near a taxi rank, tram stop, and very close to lots of shopping on Collins street itself. It is connected to the Australia on Collins shopping centre. It is an easy and short walk towards federation square, train station and was so close to many restaurants, cafes. The Lindt cafe is just across the road, which is a lovely treat :)
The service was great, I couldn't fault it and our requests were promptly answered. We had breakfast one morning in the hotel restaurant and it was very tasty and reasonably priced.
Overall, I thought this was a great hotel and would recommend it to couples, friends and possibly even families who are visiting Melbourne for leisure and want to stay in the city at an affordable price in a premium location. I think I have found my hotel of choice for Melbourne stays.