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“Very good place to stay” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #30 of 170 hotels in Melbourne
Western Sydney
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Very good place to stay”
4 of 5 stars Reviewed May 22, 2013 via mobile

I have stayed here during overnight work trips. Once you navigate through the first set of lifts to the lobby, the rest is all good. Staff are helpful, gym is small but open and functional. Breakfast was very good even on weekend. Handy location for access to the rest of the city. I would recommend looking at this place if you are staying in the southern capital.

Stayed April 2013, traveled on business
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2,966 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Western Australia
1 review
5 of 5 stars Reviewed May 22, 2013

I really appreciate very much when your front staff assisted in arranging for the rental car to the regional areas with good direction and assistance. Your staff's attitude really made my nervous driving into a pleasurable one. Well done.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 20, 2013

I have recently returned from a 2 night stay at the Novotel whilst in Melboune on business.

The hotel is quite popular with business travellers, so I would probably recommend a stay for business travellers only as opposed to leisure travellers/tourists. Given its locaton in the heart of the Melbourne business district, it is a high traffic hotel and as such, the quality of service can be a bit compromised (i.e. so if you want to stay in a place with a more personal feel and 5 star service, this wouldn't be the place for you).

For business it meets most of the requirements. It has been refurbished since I last stayed and that has improved the quality of the rooms and amenities. Bed and pillows were quite comfortable with all the in room features you need (ironing board, decent kettle etc.)

The hotel was quite busy when I was there and as someone travelling on business, all you're looking for is quick and efficient service so you can go about your day. I received that most of the time, though was also a bit disappointed at times. This was mainly as a result of waiting in line for breakfast one morning with other guests behind me and we were left just standing awkwardly as many staff members walked past but didn't address any of us to say someone will help us in a minute. When you need to get off to meetings, waiting around at a breakfast line can becoming a bit annoying (when you might otherwise put up with it when not in a rush). So it was a bit diappointing having to stand in lines at times for breakfast/check in/check out.

Shout out though to the guys in Valet parking downstairs, really prompt assistance with getting my car and pointing me in right direction for where I was headed.

All in all, sufficient for a business stay, but wouldn't stay here on leisure.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for your recent patronage and your time to write a review. I am glad that we ticked all your boxes when it comes to efficiency and service. It is good to know where we can do better and your comment is valued. We hope to be of service again for your next business trip.
Sincerely,
Hayden Hughes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MORWELL
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 20, 2013

We have stayed at the Novotel on Collins several times over many years. It is a great location in the centre of Melbourne with easy access to most attractions.
The hotel has had recent renovations and is clean comfortable provides good service.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for your return visit and your post. I was pleased to read that our central location and the friendly service we provide keeps you coming back.
I look forward to your next visit.
Sincerely,
Hayden Hughes
General Manager
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Canberra, Australia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 20, 2013 via mobile

Such a handy spot for the hotel - right in the heart of the city; and walking distance to Flinders Street Station, Fed Square, and pretty much every tram.

The pull-up bay for the valet parking always has space, and is well-attended. It's right out front. The staff changed the station on our car radio which was odd, though..

Lift lobby undergoing renovations when we went (Feb 2013), but it didn't seem to make any difference. Strong smell of chlorine from the indoor pool throughout the common areas, but thia didn't seem to be an issue in the room (in saying that, our room was ages away from the lift..). Staff also helpful, and offered baggage storage for the day after checkout.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for your post. Our Hotel Refurbishment and Public area upgrade is finished. I hope you will like what you see you on a future visit.
Sincerely,
Hayden Hughes
General Manager
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A TripAdvisor Member
4 of 5 stars Reviewed May 19, 2013

Great location to explore the city streets and lanes to find a cafe fror brekky.
Rooms are spacious and comfy for one with excellent large work area.
Price was a bit exxy as over $200 per night but I guess its what you pay for city centre.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for having stayed with us and your positive review. It is wonderful to read that our central location suited your needs so well.
Hope to see you again.
Sincerely,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 17, 2013

I recently stayed here with my friend for a girls weekend and we both would not hesitate to stay here again.The novotel is perfectly located in the shopping district and within reach of trams etc.The rooms(we had two double beds) were clean ,the beds comfortable and supplied with all you need.The staff were friendly and welcoming and the breakfast(that was included in our rate) was excellent...fresh and plenty to choose from.I would definately recommend the Novotel and plan to return soon.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for your recommendation And your positive review. I was delighted to read that you enjoyed the services we offer and that you are planning a return visit. We hope to see you soon.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#27 Business Hotel in Melbourne
#30 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 star property is situated above the Australia on Collins shopping complex and is within walking distance of some of the finest attractions in Melbourne. With six dedicated conference and event spaces, stylish restaurant and bar, indoor heated swimming pool & spa (currently under mainenance due to a water leak) and fitness centre, it is the perfect choice for both business and leisure travellers. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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