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“Great location!” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #30 of 171 Hotels in Melbourne
Canberra, Australia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
54 helpful votes 54 helpful votes
“Great location!”
4 of 5 stars Reviewed May 20, 2013 via mobile

Such a handy spot for the hotel - right in the heart of the city; and walking distance to Flinders Street Station, Fed Square, and pretty much every tram.

The pull-up bay for the valet parking always has space, and is well-attended. It's right out front. The staff changed the station on our car radio which was odd, though..

Lift lobby undergoing renovations when we went (Feb 2013), but it didn't seem to make any difference. Strong smell of chlorine from the indoor pool throughout the common areas, but thia didn't seem to be an issue in the room (in saying that, our room was ages away from the lift..). Staff also helpful, and offered baggage storage for the day after checkout.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for your post. Our Hotel Refurbishment and Public area upgrade is finished. I hope you will like what you see you on a future visit.
Sincerely,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,989 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed May 19, 2013

Great location to explore the city streets and lanes to find a cafe fror brekky.
Rooms are spacious and comfy for one with excellent large work area.
Price was a bit exxy as over $200 per night but I guess its what you pay for city centre.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for having stayed with us and your positive review. It is wonderful to read that our central location suited your needs so well.
Hope to see you again.
Sincerely,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 17, 2013

I recently stayed here with my friend for a girls weekend and we both would not hesitate to stay here again.The novotel is perfectly located in the shopping district and within reach of trams etc.The rooms(we had two double beds) were clean ,the beds comfortable and supplied with all you need.The staff were friendly and welcoming and the breakfast(that was included in our rate) was excellent...fresh and plenty to choose from.I would definately recommend the Novotel and plan to return soon.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for your recommendation And your positive review. I was delighted to read that you enjoyed the services we offer and that you are planning a return visit. We hope to see you soon.
Sincerely,
Hayden Hughes
General Manager
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Bendigo, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 16, 2013

Stayed hear about 6 months ago The bed was comfortable but the bathroom needs updating. Great location in the middle of Melbourne. Close to lots of shops & restaurants friendly helpful staff my room over looked collins street but was quite loud. Liked the pillow menu

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 16, 2013

I stayed here in July 2011 (A fair while ago now) for one night. I had previously been staying at another Melbourne Hotel but due to a flight schedule mixup booked a night at the Novotel on Collins.

It's by no means a bad hotel, but I did expect a little more. From what I remember the staff were helpful but I found the decor of the room to be old and the bed uncomfortable. The bathroom looked old too and there was grime in certain spots.

The location is amazing and the hotel is close to everything which was a big big plus

Again, not a bad hotel, but not the best. I'd give it probably a 2.5/5

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 23, 2013
Thank you for your review. Lots has changed in the Hotel since your last visit in 2011. The Hotel’s Rooms refurbishment as well as the upgrade of our Public area’s are all complete. I hope you will visit again and like what we have done.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
4 of 5 stars Reviewed May 16, 2013

This hotel is well located within the main shopping precinct and also close to a wide range of restaurants. If you are in Melbourne for the theatres then most are within easy walking distance. This hotel provided a good location for a weekend break with no need to have a car.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 14, 2013

I am a frequent stayer at the Novotel on Collins St and think it is an excellent hotel, in both facilities and location. This stay, I stayed in a Premier room on the 11th floor. The room is exceptionally large and contained top quality utilities and fittings. The bed is a king size and bathroom is very well laid out. The buffet breakfast would have to be one of the best in Melbourne. The location of the hotel is a 5 minute walk from shopping, transport, Federation Square and many restaurants and cafes.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Melbourne
#26 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#30 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 star property is situated above the Australia on Collins shopping complex and is within walking distance of some of the finest attractions in Melbourne. With six dedicated conference and event spaces, stylish restaurant and bar, indoor heated swimming pool & spa (currently under mainenance due to a water leak) and fitness centre, it is the perfect choice for both business and leisure travellers. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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