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“Lobby on 2nd fl. but understandable” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #39 of 158 Hotels in Melbourne
Certificate of Excellence
Bangkok, Thailand
Level Contributor
62 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Lobby on 2nd fl. but understandable”
4 of 5 stars Reviewed May 7, 2013

The location is perfect. The hotel is transformed from an old building and has just one shop space as entrance to find the lobby on the second floor. Therefore, it has very limited space for other facilities like meeting rooms. However, the room has been renovated to a very nice condition. Due to limited hotel staffs all the enquiry will have to be made through the operator rather than specific staff for different department like housekeeping or the front. There is WIFI internet service but has to be paid but if you upgrade the room for $30/room/day it is free.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,493 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Tea Gardens, Australia
Level Contributor
149 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed May 7, 2013

Fantastic location in the middle of Collins Street. All rooms are a couple of floors up so are not affected by the the hustle and bustle of the busy street below. Walk to Federation Square, Queen Victoria Markets, Southgate or just about anywhere from this super convenient location. Rooms are of a good standard (we stayed in a Premier King room). The only comment (not so much a criticism) is that our room was quite a long walk from the nearest elevator through many twisting and turning corridors...not a problem for us but could be an issue if less mobile. Would definitely stay here again when next we visit Melbourne.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paris, France
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 7, 2013

The team at Novotel on Collins welcome and embrace you from the moment you arrive at the concierge. Rooms are excellent and recently refurbished, restaurant is also newly renovated and is excellent to start your day with a buffet breakfast worthy of a melbourne venue. Definitely will return

Room Tip: high floor away from lifts
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
1 review
5 of 5 stars Reviewed May 6, 2013

We would have been extremely satisfied with this hotel for its location, room size and amenities, breakfast and facilities but what made it exceptional was the care, compassion and concern shown to myself and family after my elderly mother had a fall while getting on a tour bus outside the hotel. They provided immediatie first aid and also gave us the use of a wheelchair for our stay.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 13, 2013
Thank you for staying with us and for your kind comments about my great staff and our location. I was happy to read the special attention and our service has had a positive impact on your stay. I have shared your compliment with my team especially the Manager on Duty who looked after your mother. I have passed on the note you kindly send to me. Thank you for appreciating the extra step and care my team had taken.
Hopefully we can see you both for another visit.
Yours sincerely
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia and UK
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

Stayed here with my daughter for a pre wedding shopping trip. It was a perfect location for shopping and eating in all the lovely Laneway cafes. We had a basic twin room on level 8 but it filled all our needs and was whisper quiet considering we were in the very heart of the city. Also the two double sized beds were great.
Clean and comfortable with a nice fresh modern bathroom. My only complaints would be that after the first night our room hadnt been cleaned at 3.15 pm, and the next morning when we were going to have tea in bed we found that the room tea and coffee supplies hadn't been refreshed.
These were minor complaints in what was a very comfortable stay. I would return.

Stayed May 2013, traveled with family
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Yackandandah
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 5, 2013

From the moment you arrive where the staff cannot do enough for you and are extremely polite and helpful to the moment you leave you are made to feel so welcome. The food is terrific, the wine list is a little resticted but for a short stay quite acceptable. The rooms are very clean and comfortable and the beds are a good receipe for a great nights sleep. I cannot recomend the Novotel Melbourne on Collins highly enough.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

Perfect location for exploring Melbourne. Concierge, restaurant and bar staff all great, reception not so much. Rooms are lovely and facilities good. Disappointing to have spa out of order the 4 days we were there. Location easy for shopping, trams, Southgate, Flinders station. Great breakfast and lovely having real coffee included.

Stayed April 2013, traveled with family
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Melbourne
#31 Romantic Hotel in Melbourne
#31 Family Hotel in Melbourne
#38 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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