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“Lobby on 2nd fl. but understandable” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #28 of 172 hotels in Melbourne
Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
“Lobby on 2nd fl. but understandable”
4 of 5 stars Reviewed May 7, 2013

The location is perfect. The hotel is transformed from an old building and has just one shop space as entrance to find the lobby on the second floor. Therefore, it has very limited space for other facilities like meeting rooms. However, the room has been renovated to a very nice condition. Due to limited hotel staffs all the enquiry will have to be made through the operator rather than specific staff for different department like housekeeping or the front. There is WIFI internet service but has to be paid but if you upgrade the room for $30/room/day it is free.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,716 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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Lake Macquarie, Australia
Top Contributor
131 reviews 131 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed May 7, 2013

Fantastic location in the middle of Collins Street. All rooms are a couple of floors up so are not affected by the the hustle and bustle of the busy street below. Walk to Federation Square, Queen Victoria Markets, Southgate or just about anywhere from this super convenient location. Rooms are of a good standard (we stayed in a Premier King room). The only comment (not so much a criticism) is that our room was quite a long walk from the nearest elevator through many twisting and turning corridors...not a problem for us but could be an issue if less mobile. Would definitely stay here again when next we visit Melbourne.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paris, France
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 7, 2013

The team at Novotel on Collins welcome and embrace you from the moment you arrive at the concierge. Rooms are excellent and recently refurbished, restaurant is also newly renovated and is excellent to start your day with a buffet breakfast worthy of a melbourne venue. Definitely will return

Room Tip: high floor away from lifts
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
1 review
5 of 5 stars Reviewed May 6, 2013

We would have been extremely satisfied with this hotel for its location, room size and amenities, breakfast and facilities but what made it exceptional was the care, compassion and concern shown to myself and family after my elderly mother had a fall while getting on a tour bus outside the hotel. They provided immediatie first aid and also gave us the use of a wheelchair for our stay.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, May 13, 2013
Thank you for staying with us and for your kind comments about my great staff and our location. I was happy to read the special attention and our service has had a positive impact on your stay. I have shared your compliment with my team especially the Manager on Duty who looked after your mother. I have passed on the note you kindly send to me. Thank you for appreciating the extra step and care my team had taken.
Hopefully we can see you both for another visit.
Yours sincerely
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia and UK
Top Contributor
75 reviews 75 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

Stayed here with my daughter for a pre wedding shopping trip. It was a perfect location for shopping and eating in all the lovely Laneway cafes. We had a basic twin room on level 8 but it filled all our needs and was whisper quiet considering we were in the very heart of the city. Also the two double sized beds were great.
Clean and comfortable with a nice fresh modern bathroom. My only complaints would be that after the first night our room hadnt been cleaned at 3.15 pm, and the next morning when we were going to have tea in bed we found that the room tea and coffee supplies hadn't been refreshed.
These were minor complaints in what was a very comfortable stay. I would return.

Stayed May 2013, traveled with family
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Yackandandah
1 review
5 of 5 stars Reviewed May 5, 2013

From the moment you arrive where the staff cannot do enough for you and are extremely polite and helpful to the moment you leave you are made to feel so welcome. The food is terrific, the wine list is a little resticted but for a short stay quite acceptable. The rooms are very clean and comfortable and the beds are a good receipe for a great nights sleep. I cannot recomend the Novotel Melbourne on Collins highly enough.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

Perfect location for exploring Melbourne. Concierge, restaurant and bar staff all great, reception not so much. Rooms are lovely and facilities good. Disappointing to have spa out of order the 4 days we were there. Location easy for shopping, trams, Southgate, Flinders station. Great breakfast and lovely having real coffee included.

Stayed April 2013, traveled with family
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Additional Information about Novotel Melbourne on Collins

Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne On Collins Hotel
Accor Melbourne On Collins
Novotel Melbourne
Melbourne Novotel
Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#27 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 star property is situated above the Australia on Collins shopping complex and is within walking distance of some of the finest attractions in Melbourne. With six dedicated conference and event spaces, stylish restaurant and bar, indoor heated swimming pool & spa (currently under mainenance due to a water leak) and fitness centre, it is the perfect choice for both business and leisure travellers. ... more   less 
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