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“Middle of the City and Close to all the Action” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #31 of 171 hotels in Melbourne
Perth
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Middle of the City and Close to all the Action”
4 of 5 stars Reviewed March 14, 2013

The Novotel on Collins is in the middle of the city and close for all innner city business needs. It is also close to theatres and nice restaurants in nearby Southbank. Good rooms and sleeping. Great breakfast and service.

Room Tip: All rooms are good.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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English first
Wellington, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

Stayed here for 3 nights In Feb. Room was nice, well appointed and very similar to website. Bed was comfy, breakfast buffet was pretty good, service was good and room pretty clean. Location is great too. Overall a very good property and pleasant stay. I would certainly come back.

Only issues we had really are:
1. Room lighting is poor. It's very dim and certainly good for mood lighting but reading/working it was not enough.
2. Dust levels a little higher than I would expect. While things seemed clean enough there was a fair amount of dust about, around the headboard/wall thing, the lamps and the bed reading lights. Being asthmatic I am not a big fan of dust!

Also, we were apparently upgraded upon check in to a premier room due to a large school tour. The room looked on to the atrium which I didn't actually want as I hate not having natural light in mornings, once reason why we chose to go with the standard room in the first place. Other than that and a couple of bottles of water it was not much different from the standard room. I probably would choose to NOT upgrade if possible next time.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cairns, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 14, 2013

Set in the middle of the CBD this hotel is an absolute gem. From the minute we walked through the door, we could not fault anything. Service was excellent, from the concierge when we first walked in to the staff at reception. Every little query we had was answered and always with a smile. Set in the middle of Collins street, it is only a walk away from trams, the train station and the main streets of the CBD. Perfect for sightseeing and shopping. Will definetely stay here again!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 14, 2013

Brilliant location - right in the middle of Melbourne CBD, close proximity to shops/ cafes/ restaurant. Room was lovely - great view, clean and very comfortable. Great service from staff - very friendly and helpful. Will definitely stay again.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Launceston, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

We always love staying here for the location, value and fantastic staff. Two of the breakfast 'team managers' were rushed and abrupt.....other than that, every staff member is friendly and helpful. Franzi at reception is brilliant, and the concierge guys couldn't be more helpful. The location is great, the rooms are clean and comfortable, and breakfast is substantial and very nice. We will stay again!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, March 24, 2013
Thank you for your kind words and your review. Word of mouth is the best advertising and it is wonderful to know that you are planning a future visit. Your feedback is greatly valued and will be shared with each person as we strive to maintain and better the high standard of customer service we are know for by yourself.
Hopefully we can welcome you back soon.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2013

This hotel is perfectly located in MEL CBD .
Room was outstanding, beautifully appointed with a great view of the city.
I had requested twin beds and was originally told that would not be possible but upon checking in ,they had 'sorted it' and we got the 2 beds.
Bathroom could do with a bit more bench space to put toiletries on but we are nitpicking here.
Concierge downstairs was so very helpful with airport transfers, walking to restaurants, transport to venues, and breakfast venues, Thanks Richard we enjoyed Solarino.
the pool area is located within the confines of the shopping centre/hotel and as we did want to have a swim it was the least enjoyable, small pool,cloudy with chlorine, dark and dank corner.
but dont let that put you off for a millisecond as all in all this is a well appointed , great located hotel for leisure or business.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 13, 2013

I stayed in the Novotel on Collins for 8 nights for business and found the hotel to be pleasant and the staff extremely friendly. I'm a Platinum Accor member and will stay here again when I'm in Melbourne next.

The beds were comfy and the black out blinds were great! I stayed in the Premier room and enjoyed the Nespresso machine daily!

The valet parking is a bit difficult to drop your car off as there is very limited spots to stop near the hotel on Collins St. Having said that, the Valet staff were fantastic arranging my car and bringing it around at the set time every day. I even found a nice bottle of water in the cup holder each day - very much appreciated driving around for work all day.

The only feedback I have is the Wi-fi was rather slow in the room.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#30 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 star property is situated above the Australia on Collins shopping complex and is within walking distance of some of the finest attractions in Melbourne. With six dedicated conference and event spaces, stylish restaurant and bar, indoor heated swimming pool & spa (currently under mainenance due to a water leak) and fitness centre, it is the perfect choice for both business and leisure travellers. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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