Novotel Melbourne on Collins: A Hotel with Heart in the Heart of Melbourne
Novotel Melbourne on Collins is one of the BEST hotels I have ever experienced.
Hotel Staff: Exemplary
From the moment I walked through the front entrance where I was greeted by two cheerful baggage handlers, to the moment I arrived at the front desk to a trio of friendly front desk agents—I felt “cared for.” Even the housekeepers would leave notes on my desk wishing me a “nice day.” A perfect example was when I had to confirm reservations for a Melbourne tour. Hotel staff took it upon themselves to call the tour company several times to confirm my next day’s appointment. By the time I got back to the Novotel after a long day of sightseeing, hotel staff simply told me that my tour was indeed confirmed for the following day. That’s customer service at its finest.
My Room: Impeccable
The housekeepers certainly pay attention to detail because everything in my room was perfect. The bathroom was spotless and my beddings reminded me of a furniture showroom: colorful, practical, and most importantly, comfortable.
Location, Location, Location
Collins Street is located in the heart of Melbourne, one block from the Town Hall and less than a block from the network of arcades and laneways that make for a shopper’s paradise! There’s also a post office on the same block for sending off those important postcards to family and friends (the Novotel staff would be happy to do it for you as well).
Amen for Novotel Amenities
Novotel Melbourne provides you with everything you need. I especially like their restaurant because their breakfast is complete with every type of food you can imagine. If you want a real Aussie experience, you can have vegemite-on-toast, or if you want Asian cuisine, they have that too. They even provide fresh honey (and a honeycomb from which you can scrape your honey) for your toast. Wow!
Novotel Melbourne has just the nicest staff, great amenities, clean and comfortable rooms—all at reasonable prices. Do yourself a favor…Don’t even think of staying anywhere else when you are visiting the beautiful city of Melbourne.
Try to get a room facing Collins Street for a great view of the hustle and bustle of the city
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent visit and your time to write this review. I was delighted to read that we surpassed your expectations. It was wonderful to see pictures of the Hotel and it's rooms from the past and we appreciate you sharing your memories with us. I would like to thank you for the positive feedback you have given to my team . Your compliment is the encouragement for us to continue to deliver the best experience we can to every guest.
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There will always be a room on the 11th floor for you if you plan a future visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.