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Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Special Offer
Free Breakfast Offer
Ranked #32 of 171 Hotels in Melbourne
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3,143 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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English first
Goulburn, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2013

Right from check in to departure all staff were wonderful, friendly and helpful.
In room dining menu was fabulous with a large variety and the meal itself was perfect! Breakfast was just as impressive with a wonderful range and the set up and display was outstanding. Breakfast staff constantly available to help, refill and clear all the times.
The room was modern and clean. Block Out Curtains on the windows allowed a much needed sleep in.
Renovations were being dome on reception during our stay however this did not interfere with service at all. Its great to see they are constantly updating and refurbishing to keep up with the times.
Location was fabulous - great if you want to do a little shopping during your stay.
Highly recommend to all - in fact I have recommended to everyone I know so far!!
Will definatley be returning to stay again. Well done to management and staff .

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, January 18, 2013
Thank you very much for your time to write this review. My team and I are very happy that you enjoyed our fabulous location, food and the service. We hope to see you again so we can further impress you with our updated public areas. Hope you and your friends will like what they see on a future visit.
Sincerely,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed January 14, 2013

Re-vamped rooms much better than old rooms. Air conditioning controls better than last stay. Upgrade to 2 bedroom suite was nice touch and appreciated. Pool is always popular with boys as is big buffet breakfast. Best city location we know for convienience of walking to shopping, dining and entertainment venues.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, January 18, 2013
Thank you for your visit. Happy to read you enjoyed the upgrade and what has been done with the recent rooms refurbishment. It is always nice to see a regular friendly face back and we look forward to seeing you with the boys when you come to town next.
Sincerely,
Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Melbourne
#26 Family Hotel in Melbourne
#26 Romantic Hotel in Melbourne
#31 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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