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“SMART NEW ROOMS, BRILLIANT LOCATION, WONDERFUL STAFF” 5 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.5 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #36 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
“SMART NEW ROOMS, BRILLIANT LOCATION, WONDERFUL STAFF”
5 of 5 stars Reviewed December 28, 2012

Last time we stayed at this hotel, in July this year, they were in the middle of a refurb and there were problems. This time we have had four nights in a very different place. The deluxe king-bedded suites are spacious, contemporary and very smart. The staff are very Accor - really trying to make every guest feel special. The location is absolutely brilliant - right in the centre of Melbourne's shopping and lanes full of great little restaurants. The breakfasts are excellent, catering for anything and everything; we tried the restaurant for dinner and the quality was good. If I had any criticism it would be that the pillows aren't the world's most comfortable.

Room Tip: If you're noise sensitive ask, as you probably would anyway, for a room away from lifts or servi...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, January 1, 2013
Thank you for your return visit and your compliment. It is great that you like what has been done with the Hotel's refurbishment and as yet we have not stopped and are still making further changes. For any future visit please ask my team about the pillow menu to make a sleep over even better. Hope to see you again so you can notice the other improvements.
Sincerely,
Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,355 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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Mandurah, Australia
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 27, 2012

We liked:
:) room cleanliness
:) hotel location
:) friendly bell and reception staff

Our experience would have been better if:
;I there had been milk in fridge to make a cup of tea
:I there had been another bank of elevators

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warragul, Australia
2 reviews
5 of 5 stars Reviewed December 27, 2012

stayed many times here, good service and accomodation, love valet parking worth it, great to get room on a special price wouldnt pay full price, breakfast service and variety of food lovely except for eggs.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 26, 2012 via mobile

Such a great hotel right in the middle of everything! Recieved a Accor members rate of $125 per night for a premier room. Rooms were beautifully presented after a fresh renovation. Big LCD tv, day bed, king size bed, large bathroom with excellent water pressure, a work desk with Internet connection and a superb coffee machine. Staff were friendly. Hotel is within walking distance to the casino, treasury gardens, Chinatown and all major shopping areas in the CBD. Highly recommended hotel for business or pleasure

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed December 25, 2012

The only complaint I have is about the seating and that is because I am somewhat disabled. If you had a a stable chair and also one that is lighted and able to be moved it would make for a more comfortable stay . I did enjoy all the extras I asked for and received in fact my stay was good

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2012

Excellent service, very nice hotel and upgraded to Premier Room. Fabulous location in the middle of Melbourne. Front desk staff particularly helpful and friendly. My second stay, and I'll definitely return.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hervey Bay, Australia
1 review
3 of 5 stars Reviewed December 23, 2012

Dining service at Michel's one evening was dreadful - 1 hour wait and when my steak arrived it was charred. 15 minute wait for a replacement meal. I spoke to the waitress 4 times ( the first occasion after we had waited for 30 minutes)asking why there was a delay and on each occasion she went into the kitchen but did not have the courtesy to come back to me and explain what was going to happen. This is the worst service I have had in any Hotel in Australia over the past 12 years and one of the worst anywhere in the World over the past 40 years of travelling.

Service at Breakfast was efficient and meal choice was good.

Bar area was dirty on a number of occasions and both beers on tap that I aked for ( Stella artois and Heineken) were not available as the kegs were empty

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#35 Business Hotel in Melbourne
#36 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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