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“Good stay” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #32 of 172 Hotels in Melbourne
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3,098 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 10, 2012

The hotel is a great location but really lacks things you might expect in a large hotel in a major city. No office facilities to access. Room lacked in the toiletries department, combined shampoo and conditioner disgusting, no cotton buds, no tissues etc, When traveling these items come in handy, not always needed but of course when you want them, you should have access to them. Breakfast was just average, same choice day in day out and after 5 days was quite boring. Great location though.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2012

Great location! Just an easy walk from flinders station. Close to everything... Just a step from block arcade. Friendly staff, spacious room, large and comfortable bed with reasonable price. I stayed here for 4 nights, and had a bad experience... The first 2 days, the housekeeping didn't clean up my room although I had hang 'please clean up' sign, until I called the room serviced then they came shortly after. Will stay here again though.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2012

Today I returned from a fantastic weekend away in Melbourne ..I stayed at the Novotel Melbourne on Collins and found the Hotel FANTASTIC.....the location was great, step outside into awesome shopping, exciting laneways of great eating places and quaint little shops, felt like I was back in parts of England at times.

The room was spotless and huge for a typical hotel room. Looked like they had just been refurbished. The shower head was amazing!! Bed was comfortable and made daily :) Huge tv. I was really impressed by the space, presentation and locaton of this hotel and will surlely be back soon. I travelled without my family this time and can't wait to get them to Melbourne, stay at the Novotel again to experience everything I did.

The staff were so helpful and couldn't do enough. They were ALL friendly and went out of their way to assist. Congratulations on a wonderful bunch of staff :)

I would recommend this hotel to anyone. Surely a place to stay when you go to Melbourne next.

Room Tip: a room at the very end of a hallway, then if anyone comes home late or gets up to early you will be...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clermont QLD
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

excellent staff at collins st novotel melbourne will definately stay here again!!
great atmosphere staff looked after you and very friendly from room service to housekeeping to main staff at front desk

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 9, 2012

I have stayed at this hotel many times over the years and love the service...particularly Franzi the guest relations manager...a real gem...and all the staff are good. The location is the best in Melbourne and if not for a party in the adjacent room (my only bad experience of this kind...and was quickly addressed by the staff) I would say it is a quiet room. The bathroom has been renovated...about time...and is quite adequate. The basic rooms are not spacious but comfortable...the larger rooms are very comfortable. In the room where we stayed there were no bedside lights...and my wife who likes to read will not return for this reason alone. There are plenty of power points. Accor maintain their penny pinching policy of loading the tariff with a credit card fee...and I understand still charge for wifi. Valet parking was $35 per day which is okay. I like the staff, the location, the very comfortable bed and the very extensive breakfast.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Geraldton, Australia
2 reviews
5 of 5 stars Reviewed December 8, 2012

This was our first stay with the Novotel, a period of 6 nights, and overall was excellent. Our one disappointment was the late servicing of our room - some days as late as 4pm. After a long day shopping we feel we should be able to return to a serviced room by 3pm. The check-in check-out times of 10 am and 3pm(5 hours) should provide the cleaning staff with ample time to complete cleaning by 3pm.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Melbourne
#26 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#31 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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