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Novotel Melbourne on Collins: Traveler Reviews

4.5 of 5
270 Collins Street, Melbourne, Victoria 3000, Australia
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Novotel Melbourne on Collins
Ranked #20 of 195 hotels in Melbourne
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2,168 reviews from our community

Traveler rating
    906
    969
    211
    56
    26
See reviews for
Families
585
 
Couples
876
 
Solo
190
 
Business
311
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Surabaya, Indonesia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Great, but....”
4 of 5 stars Reviewed December 10, 2012

Great location! Just an easy walk from flinders station. Close to everything... Just a step from block arcade. Friendly staff, spacious room, large and comfortable bed with reasonable price. I stayed here for 4 nights, and had a bad experience... The first 2 days, the housekeeping didn't clean up my room although I had hang 'please clean up' sign, until I called the room serviced then they came shortly after. Will stay here again though.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Monica K about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“awesome stay in Melbourne”
5 of 5 stars Reviewed December 9, 2012

Today I returned from a fantastic weekend away in Melbourne ..I stayed at the Novotel Melbourne on Collins and found the Hotel FANTASTIC.....the location was great, step outside into awesome shopping, exciting laneways of great eating places and quaint little shops, felt like I was back in parts of England at times.

The room was spotless and huge for a typical hotel room. Looked like they had just been refurbished. The shower head was amazing!! Bed was comfortable and made daily :) Huge tv. I was really impressed by the space, presentation and locaton of this hotel and will surlely be back soon. I travelled without my family this time and can't wait to get them to Melbourne, stay at the Novotel again to experience everything I did.

The staff were so helpful and couldn't do enough. They were ALL friendly and went out of their way to assist. Congratulations on a wonderful bunch of staff :)

I would recommend this hotel to anyone. Surely a place to stay when you go to Melbourne next.

Room Tip: a room at the very end of a hallway, then if anyone comes home late or gets up to early you will be...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Belinda B about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clermont QLD
1 review
1 helpful vote 1 helpful vote
“novotel collins st melbourne”
5 of 5 stars Reviewed December 9, 2012

excellent staff at collins st novotel melbourne will definately stay here again!!
great atmosphere staff looked after you and very friendly from room service to housekeeping to main staff at front desk

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask meg_beha about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
1 review
“Mainly Positive Experience”
4 of 5 stars Reviewed December 9, 2012

I have stayed at this hotel many times over the years and love the service...particularly Franzi the guest relations manager...a real gem...and all the staff are good. The location is the best in Melbourne and if not for a party in the adjacent room (my only bad experience of this kind...and was quickly addressed by the staff) I would say it is a quiet room. The bathroom has been renovated...about time...and is quite adequate. The basic rooms are not spacious but comfortable...the larger rooms are very comfortable. In the room where we stayed there were no bedside lights...and my wife who likes to read will not return for this reason alone. There are plenty of power points. Accor maintain their penny pinching policy of loading the tariff with a credit card fee...and I understand still charge for wifi. Valet parking was $35 per day which is okay. I like the staff, the location, the very comfortable bed and the very extensive breakfast.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask Lindsay R about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geraldton, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Overall excellent”
5 of 5 stars Reviewed December 8, 2012

This was our first stay with the Novotel, a period of 6 nights, and overall was excellent. Our one disappointment was the late servicing of our room - some days as late as 4pm. After a long day shopping we feel we should be able to return to a serviced room by 3pm. The check-in check-out times of 10 am and 3pm(5 hours) should provide the cleaning staff with ample time to complete cleaning by 3pm.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask stanley h about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Novotel Melbourne on Collins

Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne On Collins Hotel
Accor Melbourne On Collins
Novotel Melbourne
Melbourne Novotel
Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Melbourne
#17 Luxury Hotels in Melbourne
#21 Business Hotels in Melbourne
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 star property is situated above the Australia on Collins shopping complex and is within walking distance of some of the finest attractions in Melbourne. With six dedicated conference and event spaces, stylish restaurant and bar, indoor heated swimming pool, spa and fitness centre, it is the perfect choice for both business and leisure travellers. ... more   less 
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