Today I returned from a fantastic weekend away in Melbourne ..I stayed at the Novotel Melbourne on Collins and found the Hotel FANTASTIC.....the location was great, step outside into awesome shopping, exciting laneways of great eating places and quaint little shops, felt like I was back in parts of England at times.

The room was spotless and huge for a typical hotel room. Looked like they had just been refurbished. The shower head was amazing!! Bed was comfortable and made daily :) Huge tv. I was really impressed by the space, presentation and locaton of this hotel and will surlely be back soon. I travelled without my family this time and can't wait to get them to Melbourne, stay at the Novotel again to experience everything I did.

The staff were so helpful and couldn't do enough. They were ALL friendly and went out of their way to assist. Congratulations on a wonderful bunch of staff :)

I would recommend this hotel to anyone. Surely a place to stay when you go to Melbourne next.

excellent staff at collins st novotel melbourne will definately stay here again!!
great atmosphere staff looked after you and very friendly from room service to housekeeping to main staff at front desk

I have stayed at this hotel many times over the years and love the service...particularly Franzi the guest relations manager...a real gem...and all the staff are good. The location is the best in Melbourne and if not for a party in the adjacent room (my only bad experience of this kind...and was quickly addressed by the staff) I would say it is a quiet room. The bathroom has been renovated...about time...and is quite adequate. The basic rooms are not spacious but comfortable...the larger rooms are very comfortable. In the room where we stayed there were no bedside lights...and my wife who likes to read will not return for this reason alone. There are plenty of power points. Accor maintain their penny pinching policy of loading the tariff with a credit card fee...and I understand still charge for wifi. Valet parking was $35 per day which is okay. I like the staff, the location, the very comfortable bed and the very extensive breakfast.

This was our first stay with the Novotel, a period of 6 nights, and overall was excellent. Our one disappointment was the late servicing of our room - some days as late as 4pm. After a long day shopping we feel we should be able to return to a serviced room by 3pm. The check-in check-out times of 10 am and 3pm(5 hours) should provide the cleaning staff with ample time to complete cleaning by 3pm.