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“DesignEx” 4 of 5 stars
Review of Novotel Melbourne on Collins

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Novotel Melbourne on Collins
4.0 of 5 Hotel   |   270 Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Free Breakfast Offer
Ranked #33 of 171 Hotels in Melbourne
A TripAdvisor Member
“DesignEx”
4 of 5 stars Reviewed April 19, 2011

Recently had the pleasure of staying at the Novotel in Collins while visiting the DesignEx exhibition and was very impressed with the friendliness of the staff and the overall visit. Had a great room plenty of room for casual eating, conducting business and obviously sleeping. The standout item for my wife and I was the courteousness of every staff member we came in contact with during our stay deserves mention because consistent customer service is very rare today.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,141 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed April 19, 2011

Great location right in the centre of CBD, the staff were very friendly staff and restaurant food was good too. The staff were very friendly to the children. Even had internet connected computers in lounge. Only offsite valet parking. Gym and pool newly refurbished too.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 19, 2011

Stayed with 3 people in a room looking into the Australia on Collins shopping centre. The location is great for shopping and dining, and we were able to walk everywhere. The room was a decent size for 3 people and clean, but I was dissapointed that we constantly woken up with toilets flushing, showers running and people coughing in the rooms next to us. I would have expected more from a 4 star hotel.

Reception and concierge are very friendly and helpful. Breakfast buffet was really nice as well!

  • Stayed April 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, April 20, 2011
Dear 'Crunchie85',

Thank you for reviewing the hotel.

While I'm pleased that you enjoyeed your stay, I am sorry that you were distrubed by guests in the next room. I'd appreciate if you could please contact me directly so we check the setup of the room you were in.

Thank you, again, and I hope to hear from you shortly.

Kind regards,

Hayden Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mitcham, Vic
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 18, 2011

Good Central Location and very polite and friendly staff who made you feel welcome.
We stayed in a standard room which was clean. The bathroom could do with an update though.
Overall the location is close to Australia Arcade which has lots of shopping and the tram line is close to the entrance of the hotel.
Nice bar for a relaxing drink.

We did not eat at the restaurant so can't rate this.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review, April 23, 2011
Dear Carolie15,

Thanks very much for the review -- it's great to hear the feedback.

Kind regards,

Hayden Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Melbourne
#25 Family Hotel in Melbourne
#25 Business Hotel in Melbourne
#32 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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