I booked a Premier King room for my parents, noting that on the website description of the room it stated that internet was complimentary. Using the internet in the room required that you clicked through a payment gateway so during their stay I checked that internet fees would not be charged and was assured that this would not be the case. Upon checkout my parents verified this again.
Surprise surprise, when the invoice for the stay arrived I found I had been charged $46.95 in internet access fees. This is NOT the kind of thing I expect to have to stuff around with, certainly not after going to the trouble of verifying in advance and definitely not when the accommodation is meant to be of so-called "premier" class. Less than impressive.
- Official Description (provided by the hotel):
- Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane (formerly Australia on Collins beneath to Novotel Melbourne on Collins) is arriving in the heart of Melbourne's most revered retail street, Collins Street. The "New Establishment" will draw on the history of the location and add its own modern twist to create a new fashion, food and cultural destination for the city. Redevelopment will commence in October 2014 and is due for completion in late 2015. Works are scheduled from 7am - 7pm, Monday to Friday & 7am - 3pm, Saturday. The hotel guest services will not be affected. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Melbourne On Collins Hotel Melbourne
- Accor Melbourne On Collins
- Melbourne Novotel