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“A modest Melbourne hotel with great rooms” 4 of 5 stars
Review of Mercure Melbourne Treasury Gardens

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Mercure Melbourne Treasury Gardens
4.0 of 5 Hotel   |   13 Spring St., Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #65 of 171 Hotels in Melbourne
Isle of Wight, England
Top Contributor
82 reviews 82 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
“A modest Melbourne hotel with great rooms”
4 of 5 stars Reviewed January 9, 2013

We stayed here one night post cruise, and managed to both check in early (09.45) and check out late (16.00), though the latter cost $40. However the front desk staff were very helpful and obliging. There are steps up to the hotel and you have to carry your bags as there is no bell service. The lobby was always crowded, in part due to the presence of a conference group with a self help theme, whose participants spent most of the time lounging on the sofas and chairs. However once upstairs our room 306 was great with a balcony and view over the gardens. Excellent King bed, Nespresso machine, air conditioning (it was 40C outside). Reasonably quiet with the balcony door closed, though the trams run outside. there is a bar and restaurant adjacent to the lobby.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review, January 22, 2013
Thank you for your feedback and I was pleased to hear that overall you enjoyed your stay. We look forward to welcoming you back again. Regards Karen Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 9, 2013

To start with we booked 2 rooms with 2 queen beds each for 8 people, but was given 2 rooms with 2 queen in one and 1 queen in another. When asked was told we booked through Expedia and they cannot help. The room booked was garden view but one side was the hotel wall and cannot see anything. Had to sleep on the floor to accommodate my family on to the beds. The attitude of the night receptionist was the worst I have seen in Aus, telling me that " I am trying to be a MAN in front of my family" when asked about the condition and facilities. Toilets are so small there is hardly enough room to turn around in the shower. There is no point even in complaining to the reception or the manager. Had paid $1200 for 3 nights for 2 rooms which is not even worth half. The motel we stayed in bellarat was a lot better than this so called 4 Star hotel. Would never recommend to any one.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed January 8, 2013

The front counter staffs are very helpful and friendly. They did a good jobs. The buffet breakfast had enough items to choose and are delicious. The room for family is quite spacious and the double beds are comfortable. The tourist information a bit hard to find and need more brochures.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review, January 22, 2013
Thank you for your positive review. I am glad to hear that you enjoyed your stay and we look forward to welcoming you back soon.
Regards
Karen Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed January 7, 2013

this is a nice hotel for it location with great access trams and walking distance to mcg and fed square rooms where nice appointed with nice art decor on the walks during my stay the hotel lost hot water which was a pain been in the middle of winter but this stuff happens the staff where friendly enough didn't really eat at the hotel except for few bar snacks that where ok there a plenty of places to eat with in walking distance or quick tram ride, the reverse air con do need a clean thou don't look in the air vents if your a clean freak also they don't put out much heat but the blanket on the bed is warm enough

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
4 of 5 stars Reviewed January 6, 2013

Our family stayed for three nights just before New Year for a city getaway. We have two Children aged 2 and 4. We had a Twin room with excellent views over the Treasury Gardens. The service we experienced was second to none! The hotel is in a great location, the rooms are clean and modern, though the bathroom is a little on the small side especially when you have two children. The breakfast was excellent and once again the staff were extremely helpful at all times. We would certainly have no hesitation in returning or recommending this hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 4, 2013

The hotel is clean, situated in an excellent location near the park and the MCG stadium. Our family of four, 2 adults and 2 small kids, had a blast as downtown was on walking distance, the breakfast had plenty options, and the park view was great. The 2 double Queen size beds served us well. Would definitely go there next time.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarenLTaylor, General Manager at Mercure Melbourne Treasury Gardens, responded to this review, January 22, 2013
Thank you for your review and I was pleased to hear that your enjoyed our spacious family room. We look forward to seeing you again. Regards
Karen Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Melbourne Treasury Gardens

Address: 13 Spring St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Family Hotel in Melbourne
#54 Romantic Hotel in Melbourne
#56 Business Hotel in Melbourne
#59 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Melbourne Treasury Gardens 4*
Number of rooms: 164
Official Description (provided by the hotel):
Mercure Melbourne Treasury Gardens is in the city centre, near state parliament, and overlooks picturesque Treasury Gardens. The hotel features 164 rooms, Lime restaurant, bar and conference facilities for up to 200 people. The many boutiques of Collins Street are close by and it is an easy walk to Federation Square, the Melbourne Cricket Ground, Rod Laver Tennis Centre, AAMI Park and Hisence Arena. The free city circle tram stops right at the front door. ... more   less 
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Also Known As:
Mercure Melbourne Treasury Gardens Hotel Melbourne
Accor Melbourne Spring Street

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