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“It's the LITTLE things that count!” 3 of 5 stars
Review of Mercure Melbourne Treasury Gardens

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Mercure Melbourne Treasury Gardens
4.0 of 5 Hotel   |   13 Spring St., Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #63 of 172 hotels in Melbourne
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20 reviews 20 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“It's the LITTLE things that count!”
3 of 5 stars Reviewed October 10, 2011

This is a very convenient CBD location, across the road from the Treasury and Fitzroy Gardens and adjacent to the sporting precinct of the MCG and the Melbourne Tennis Centre. A ‘boutique’ hotel, I had a ‘flash’ room with a balcony. The room was fine, if squeezy. There was an Olympic swimming pool sized bed (very comfortable!), which took up most of it, a settee or divan (with no coffee table in front of it – and it could have done with that because there was little shelf room, particularly after laptop was set up on the only shelf available) and the smallest bathroom in the world. The shower recess was generous enough (getting hot water was a bit tricky), but the vanity and toilet area I could not turn around in (and had no room to lay out toiletries). I had to step out of the bathroom to dry myself properly because there wasn’t enough room to throw a towel around! The hot water was very annoying because it took ages to warm up during which time litres and litres were running down the drain. I’m assuming this is because the hotel has just had a refurb [don’t worry if you can smell paint, Madam] and they haven’t fine-tuned the hot water. It wasn’t a problem at 0530 on the morning of departure – hot water kicked in immediately. Maybe it’s a supply issue.
There is a limited (very limited) Room Service Menu, but the food was good. No bar list in the room so had to be guided by whoever answered the Room Service phone (which was usually Reception because the restaurant was busy). No chair or table on the balcony. I did ask for food (cheese plate) which was not on the Room Service menu, and they were not only happy to oblige but produced a magnificent plate.
With a little tweaking, this could be a really good property. Staff were friendly and helpful. Property was in good condition.

Room Tip: Smokers - ask for (or take!) an ashtray. This is a smoke-free hotel so you'll be smoking on you...
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review, October 13, 2011
Dear northenexposure,


Thank you for your recent visit to the Mercure Melbourne and taking the time to share in detail your experience. Our goal is to ensure all customers have a wonderful time at the hotel, and it was very pleasing to note that you enjoyed many aspects of your stay.

Most certainly, coming out of refurbishment, we are at the tweaking stage of the process and I’m happy to say that most of the areas you noted have been addressed. We have new coffee tables in our Privilege Rooms and the hot water issues have been resolved. New shelving will also be installed in the bathrooms over the next month.

Thank you again, and we hope to have the opportunity to welcome you back to the Mercure in the near future.


Yours Sincerely,

Phil O’Brien
General Manager
Mercure Melbourne Spring Street
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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A TripAdvisor Member
5 of 5 stars Reviewed October 3, 2011

We had a wonderful overnight stay in Melbourne at Spring St. The room was a great size for us, the only thing lacking was a bath for an after ice-skating experience. Location was perfect, great with young children being opposite the gardens. Plenty of places to dine closeby. The kids were especially mesmerised by the great view of the MCG. We found staff very friendly and extremely helpful. We would definitely recommend and stay again.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review, October 13, 2011
Dear Ballarat Traveler

Great to read you enjoyed your stay.

Thanks for the recommendation!

Best regards.


Phil O’Brien
General Manager
Mercure Melbourne Spring Street
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 3, 2011

have stayed here numerous times , this time someone came into our room about 715am. We werent impressed. Did tell manager on duty at time and he was going to look at security cameras. this shouldn thave happened.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review, October 13, 2011
Thank you for booking the Mercure Melbourne and sincere apologies we have clearly let you down with an early morning disturbance.

This was certainly not good enough and rest assured I have taken measures to prevent a similar occurrence in the future.

Please contact me directly should you allow us the opportunity to assist with your accommodation in the future.

Yours Sincerely

Phil O’Brien
General Manager
Mercure Melbourne Spring Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 23, 2011

Upgrade to Mecure has freshened up the rooms and made a big improvement to the bathrooms. Location is great; close to free tram, near lots of great cafes in Little Collins St and an easy walk to city centre, Lygon St and China town.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed September 21, 2011

Ok hotel but ask to change rooms if you get 914 as good lift is located adjacent and fired up at 5am Sunday morning. Refurbished rooms look good. good location at top end of town. When checking out staff did not ask how stay was as they probably know not to ask when someone stays in 914.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMGW, General Manager at Mercure Melbourne Treasury Gardens, responded to this review, September 28, 2011
We appreciate the feedback regarding your stay at the Mercure Melbourne.

While it was pleasing to note that you liked the refurbishment, I sincerely apologise that we let you down with noise from the elevator.

Should you allow us the opportunity to assist with your accommodation in the future please contact myself directly and I will be more than happy to ensure a pleasant stay.


Sincerely,

Phil O'Brien
General Manager
Mercure Melbourne Spring Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Melbourne Treasury Gardens

Address: 13 Spring St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Family Hotel in Melbourne
#54 Business Hotel in Melbourne
#54 Luxury Hotel in Melbourne
#57 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Melbourne Treasury Gardens 4*
Official Description (provided by the hotel):
Mercure Melbourne Treasury Gardens is in the city centre, near state parliament, and overlooks picturesque Treasury Gardens. The hotel features 164 rooms, Lime restaurant, bar and conference facilities for up to 200 people. The many boutiques of Collins Street are close by and it is an easy walk to Federation Square, the Melbourne Cricket Ground, Rod Laver Tennis Centre, AAMI Park and Hisence Arena. The free city circle tram stops right at the front door. ... more   less 
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Also Known As:
Mercure Melbourne Treasury Gardens Hotel Melbourne
Accor Melbourne Spring Street

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