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“Convenient city location” 4 of 5 stars
Review of Adina Apartment Hotel Melbourne

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Adina Apartment Hotel Melbourne
4.5 of 5 Hotel   |   189 Queens Street, Melbourne, Victoria 3000, Australia (Formerly Medina Grand Melbourne)   |  
Hotel amenities
Ranked #27 of 171 Hotels in Melbourne
Auckland, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Convenient city location”
4 of 5 stars Reviewed July 3, 2014

Overall, our stay was great. Nice clean, modern apartment. And bonus was the lap pool which I used every morning. The negatives was that I had requested that one room in the apt have to twin beds. I even emailed the hotel directly to make sure of this. I was assured this request would be met, however on arrival the beds were made as a queen. It was too late to make a fuss so had to make do that 1st night. Also, for an inner city, business hotel/apt there should be free wi fi in every room and apt. The staff should also be better informed about the transport options to the airport. The receptionist did not even suggest the alternative to taxi until we saw a sign on counter stating there was one.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel S, Manager at Adina Apartment Hotel Melbourne, responded to this review, July 14, 2014
Dear Marie Charles2013

Thank you for your review in regards to your recent stay at Adina Hotel Melbourne.

I am sorry to hear that your request for two single beds was missed despite that you emailed us directly requesting it. I have addressed it with the team, along with the airport transfer incident mentioned to prevent these from happening again. Please rest assured that these are not common practices of the hotel.

Meanwhile please allow me, on behalf of the team to express our apologies for any inconvenience caused.

In regards to the wireless internet access, we have a 30 minutes free Wi Fi access available in the lobby area. Please feel free to ask one of our team members for instructions during your future stays.

Thank you once again, we look forward to welcoming you back.

Kind regards

Samuel Sun
Assistant Hotel Manager
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820 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Darwin
1 review
5 of 5 stars Reviewed July 2, 2014

By Debby Brown, June/July 2014
I couldn't fault the service in anyway. Great location. I will be back. Rooms very tidy, it was great that everyone had their own bathroom. Very close to the CBD and transport available to go where ever you wished to go.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel S, Manager at Adina Apartment Hotel Melbourne, responded to this review, July 14, 2014
Dear Christopher B,

Thank you for your feedback.

We appreciate your kind words regarding your recent experience at the hotel. I am delighted to read that you couldn’t fault the service in anyway and that you will be back. As a service provider, this is the compliments we aim to receive from every guest that has stayed with us.

Thank you once again for your comments. We look forward to your next visit.

Kind regards

Samuel Sun
Assistant Hotel Manager
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Rowville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

Hotel was very clean and beds and pillows were very comfortable. Breakfast was very yummy. Staff were very friendly and helpful. Would recommend hotel to anyone. Price was right as well. Great night away.



  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel S, Manager at Adina Apartment Hotel Melbourne, responded to this review, July 14, 2014
Dear Cheryl R,

Thank you for sharing your experience at Adina Apartment Hotel Melbourne.

We are delighted to read that the hotel has met your expectations. I am glad you found our team members to be friendly and helpful and the beds and pillows were comfortable which added up to a great night away.

We look forward to welcoming you back in the near future. Thank you for your support and recommendation.

Kind regards

Samuel Sun
Assistant Hotel Manager
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Australia
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 1, 2014

The hotel was clean and staff were efficient and helpful however some things need improvement. As with other Adina hotel apartments the suites are spacious and much larger than an average hotel room but overall the building is showing it's age.

The beds are very very hard, like sleeping on a plank - would be good to upgrade to pillow top style. Air conditioning in the units is also temperamental - ours started pumping out cold air instead of hot when we increased the temperature to 25º and although the staff kindly upgraded us to a penthouse studio the problem persisted. The adjoining cafe which also provides room service is fast but very very very average and the coffee not great by Melbourne standards. The continental breakfast on offer was supermarket cereals etc and not worth $12.50 pp. The location is also removed from Melbourne eats etc on weekends as everything in this end of town seems to only be open Mon-Fri.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel S, Manager at Adina Apartment Hotel Melbourne, responded to this review, July 14, 2014
Dear Sydneysider3

Thank you for sharing your thoughts regarding recent experience at Adina Apartment Hotel Melbourne.

Comments like yours help us identify areas that require our refocus and attention. In regards to the air conditioning issue mentioned, can you please kindly advise me the room number so that I can address the issue directly to prevent causing further inconvenience to other guests? My email address is ssun@adinahotels.com.au.

Melbourne is renowned for its coffee, laneway restaurants and nightlife. We are located just a stone’s throw from some of Melbourne’s best cafés and restaurants. Hardware line is less than a hundred meters away from the hotel, just to name one. Our team members, AKA local experts, are available 24/7, should your require any directions or assistance during your future stays.

Thank you once again for your comments. We hope to see you again in the near future to re-experience what a great city can offer.

Kind regards

Samuel Sun
Assistant Hotel Manager
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Melbourne
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

What more can I ask for?

Bargain for what it is, great location and to top it off, they gave me a larger room without telling me and when we got into the room, just simply WOW...

I would definitely recommend this hotel to anyone and would definitely come back for more.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel S, Manager at Adina Apartment Hotel Melbourne, responded to this review, July 14, 2014
Dear Minh D

Thank you for reviewing us on Tripadvisor.

We are really glad that we were able to WOW you during your stay with a surprise upgrade. Thank you for recommending us. We look forward to your next visit.

Kind regards

Samuel Sun
Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 30, 2014

The location is great and the staff friendly.

This hotel represents good value for money and is ideal for a work trip.

The restaurant next door does a respectable meal and good coffee.

All in all, a clean decent place to stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel S, Manager at Adina Apartment Hotel Melbourne, responded to this review, July 14, 2014
Dear Mooner80

Thank you for taking the time to review your stay at Adina Apartment Hotel Melbourne.

We are glad to read that you have found the hotel to be good value and convenient for business travel. At Adina Apartment Hotel Melbourne, we strive to provide service excellence to every guest. We hope to see you next time.

Kind regards

Samuel Sun
Assistant Hotel Manager
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Jakarta
1 review
4 of 5 stars Reviewed June 30, 2014

Good location. Reasonable price. Professional, pleasant staff. Nice gym. Good room. Problems: too much bleach when cleaning towels/sheets etc. Smell a bit unpleasant. Stray hair in shower - but I am bald!

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph S, General Manager at Adina Apartment Hotel Melbourne, responded to this review, July 11, 2014
Dear Peter G

Thank you for your recent review regarding your experience at Adina Apartment Hotel Queen St.

I have passed on your concerns to our Housekeeping Manager whom will follow up.

Many Thanks

We look forward to your next stay!

Joseph Stipo

Hotel Manager
Adina Apartment Hotel Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Melbourne

Address: 189 Queens Street, Melbourne, Victoria 3000, Australia (Formerly Medina Grand Melbourne)
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Melbourne
#23 Business Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#26 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Melbourne 4.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Medina Grand Melbourne Hotel Melbourne
Medina Grand Hotel Melbourne
Melbourne Medina Grand Hotel

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